minutekey.comReviews of minutekey.com

Worst key company ever! First machine said my door key was abnormal & needing to be shipped, then a whole 6 day wait to get a key that is 2mm longer, had a burr not removed aka ruff edges and a pointy tip that NO key would ever have! Following this mess, calling them is outsourced to India woth RUDE operators who say it takes ANOTHER 7 days just to get a refund and they need a picture first!? This is RIDICULOUS! They charge , $15 for a plain house key! Thats highway robbery! I went to 2 other stores No luck, but ended up getting a copy in 2 minutes for $2.06 from a LOCAL hardware store! Minute key is a scam Avoid & support local hardware companies instead!!

I just cut 3 identical keys at Walmart in Collingwood. None of them are even close to working - the cut is missing a key notch at the end of the key. Don't waste your time

I made three copies of a key at Canadian Tire/Grandview/Vancouver. None of the keys worked so I measured them with a dial caliper. The cuts are: #1 right on the money, #2 +0.005", #3 +0.01", #4 +0.015", #5 +0.02". It was consistent on all copies: the pointy end cut was wider by almost half a millimeter. Obviously the machine is not adjusted right. I left them a message but if they keep these kiosks in such a state of misalignment, I can't recommend them.

I just purchased the $5 key at the Minute Key kiosk at Lowe’s. The center hole at the top of the key is too small for most key chains. How stupid is that design. The quality of the key is sooo poor I doubt it will last long. SAD!!

I requested four keys made. While the machine appeared to make four, only two were delivered to the pickup area in the machine. Lowes (where the machine was located) said they could not access the machine, but they offered to make me two keys in their hardware dept. Minute key, in an e-mail offered a coupon for more keys, and then sent a rather terse e-mail saying I needed to respond within 24 hours! They offered no assistance or insight as to where my keys are and who might have them! I told them that my main concern was what happened to my keys, but they totally ignored that. If only I had known up front that Lowe's could have made the keys and offer on sight support...

DON'T USE MINUTEKEY. I had seven copies made of a key. NONE of the keys worked. I sent an email requesting a refund. In the meantime, I threw away the bad keys (who wouldn't?!) They asked for pictures of the bad keys in an email sent days after I had thrown away the bad keys. I told them I threw the keys away. Still, they sent this reply: "Unfortunately, we're unable to process a refund without the picture verification of keys including any copies made through MinuteKey. We apologize for any inconvenience and appreciate your understanding." Well, I definitely do NOT understand. MINUTEKEY IS BAD. STAY AWAY!

Over priced, deceptive, overly aggressive upsell, could not cancel after reviewing receipt.

Excellent. Used kiosk at Walmart for a fob for a 2018 Mustang with keyless start. Very good price, and although they had to reschedule my appointment several times due to weather (snow in Panama City Beach Florida!) and fob availability, once Brian Martin had the key and the good weather, he met me very quickly at Walmart and programmed my key quickly and easily. He was a pleasure to deal with, as was my many interactions with Karen who did the scheduling. And she was always friendly, helpful and also apologetic for the delays (which were out of their control). Entire process was excellent and everyone at Minute Key that I interacted with was a pleasure, professional, friendly and efficient.