minutekey.comReviews of minutekey.com

Key didn't work. Minute key claimed they could not find my purchase with my credit card even though I had exact credit card receipt. Absolute SCAM!

Very expensive. Told on receipt it would take 3-5 business days. 16 days later no key. They now say they have 15 working days to deliver and won't refund me. If I knew it would take this long I would go to another place to have the key made. I am going to home Depot to complain.

We used Minute Key at two different locations, and both times the keys did not work. We spent $12.96 at one location and $19.44 at another. We contacted Minute Key for a refund since they say their keys are guaranteed to be accurate. We received an email saying they would refund our money, but they have not. We contacted them again saying we had not received the refund, and again were told they would issue the refund to our credit card. They have not. Their email says I will receive the refund within 5-7 business days. I requested a refund in May! Don't waste your money! Too much hassle, waste of time and money.

I have been trying to get a refund since April. I am told they send them out in a plain white envelope every other Wednesday. They have sent out 3 times, or so they say. NOTHNG. One email they sent actually asked me if I checked my mail? Really? How much money have they scammed from people? Lowe's and Home Depot should be embarrassed to have their Kiosk's in their stores.

If I could rate below 1, I would. The machines are useless, does not dispense the keys. Of course, there is little to no support and if the machine fails, you don’t get a refund. I’m not sure why Lowe’s or any other store would have these machines onsite if they can make their own keys. In my case, I didn’t realize that Lowe’s still made keys until the machine failed and a Lowe’s rep. informed me that this was a third party machine and that they indeed still made keys. DON’T USE THIS KIOSK!!

Used this company's key machine in Home Depot and the key I copied did not work. Fortunately Home Depot then replaced the defective key with one ground by an operator at their store at no extra charge. Bad part is I didn't pay for this company's invoice (for the defective key) on time so my card company doubled the amount due!

I bought a Smartkey minute key from a Lowe’s kiosk for my car. I answered all the questions properly at the kiosk. They even called me and went through all my car details before sending me the programmable key in the mail. I went to program the key and learned that they don’t support my Ford escape type. Now I have to print a FedEx return label, go to a FedEx store, send it back, and then email the customer service person to request my refund. Very annoying and inconvenient. My refund should’ve been processed promptly. It was MinuteKey’s error.

I was told that they were making the key and the Fob but when I received the key in the mail it was only a basic key without the Fob! I paid $76 dollars for just a basic key. I will never use Minute Key again! I am telling everyone I know what a bunch of crooks they are!