Milwaukee ToolReviews of milwaukeetool.com

24'tape measure month old an recoil spring broke no reciept for a return, should be able to get it replaced anyway!

I am on both the M12 and M18 platforms. I cater to my batteries (don't drain them down to nothing. If I know they gonna run hot, I work 'em down to 25%, rest 'em and then use the "slow" charger to bring 'em back up to cap.) Long time storage is at 50%, checked with multimeter, not the lights. Stored at 75° in low humidity. Recently had a M12 6.0 go completely dead on me (within the warranty period), and an M18 8.0 with significant decreased performance. Took them both to the Waukie Service Center in San Antonio, they checked them both, and determined they were bad. One week later, I was given new recently made batteries. Customer support is everything these days. Waukie sold me on their hard to beat performance, and warranty. Also to note, that they have service centers in major metro locations for warranty or service related issues. What other tool company has that? Waukie is at the top of the game IMHO. Nothing is perfect, but this company strives in customer satisfaction for sure. You will pay a bit more for the tools and battery, but remember, you are also paying for the insurance/ warranty, and a company that truly stands behind their products. I see the reviews of others that say they were rejected, or dismissed. Remember y'all, there are two sides to every coin. I can't even imagine Milwaukee dismissing a customer, as that has been the farthest thing from my experience. I have witnessed individuals coming into the service center with tools and batteries that are mangled from abuse, and asking for replacements. Seriously? These are most likely the bad reviews, trumped up, that you are reading. Don't fall for it, Milwaukee is one of the last true quality companies out there.

If you have had a bad experience like I have with Milwaukee tools go to the customer service desk at home Depot and file a vendor complete, something needs to be done about this company,the quality of tools is not the same it use to be this is junk,this line of tools is directed to contractors like myself and to be told that I need to send the broken tools in to be repaired and it can take 10+ days is unacceptable,don't find out the hard way like I did and spend a lot of money on bull sh** tools,I highly recommend harbor freight tools as they do in store warranty exchange

My multi tool was broken only with 8 months. Bad experience with the service. First the the center service is not a a service, they can't do nothing, only said me, send to Milwaukee if we send we are going to charge you. Second, the internet registration, has a problem and you can't finish the process, so I try call to them, they not answer my phone calls, I need wait to the another day, for contact with somebody, only need refresh the page, but if you don't know is very hard you find. Three, my tool is in the service for one week, i don't know nothing about it. I have more than 10 tools with this brand, tool boxes, hand tools, but is enough I am going to Makita, they have a really service in my area. Very unhappy, I spend a lot money in this brand.

I bought a drill and inpack maybe a year ago they no longer work I bought the 18 volt fuel sawsall just a little over a year ago it no longer works and I bought the framing nail gun and skilsaw 3 months ago and having issues with both of them and three 6.o batteries that just stopped working I got a porter cable I have had for 5 yrs still working for the price of Milwaukee tools you got to do better than this this is some high priced junk

You need to make a M18 coffee maker

poor quality and poor customer service. they never even replied to my email for a warranty on my electric ratchet. I reached out the last week of the 1 year warranty, ironic I never heard back. I've had 2 tools break in the last month. they are overpriced garbage. don't waste your money or time with this trash company

Initially posted to google reviews, but they have since flagged it, so it's not publicly visible. So they're dirty scammers as well.. Having spent over 20k on milwaukee over about 3 years, here in Aus,and having to have had nearly half of the tools I've purchased needed to be returned for warranty repair. MILWAUKEE has proven itself to be nothing more than a good marketing campaign, with sub standard tools, near non existent quality control and exceptionally poor service. After way too many times having to have made a 3hr trip to return tools to place of purchase so they can be sent for warranty repair, wasting a day of my time on drop off (6hr round trip), and another day to pick them up once repaired, I found myself in the position of having purchased several tools, not fit for purpose, with Milwaukee repairer not prepared to make the adjustment so the tool could be used with the precision control required and expected when using said tool for its intended purpose. I'm speaking in this regard about a m18 planer. Meant to be used with incremental adjustment of .1 of a ml. Whereby when I bought the tool, there was a difference from 1 side of the blade to the other of about .5 of a ml. The warranty repairer, backed by milwaukee after being returned, refused to repair, saying its not their job to calibrate. Yet their is no calibration able to be done by the end user without voiding the tools warranty. After many emails with milwaukee over this and several other issues, I was promised a rep would be in touch, come to where I am, since I've wasted several wks of my time travelling to and from to drop off and pick items up that have needed repair, and sort this matter, and several other repair issues out. That was over 3 months ago.. im about to contact fair trade and the ombudsman. I've waited and been stuffed around long enough. The purchase was made over 6 months ago. The tool isn't fit for purpose. I demand my money back.. Milwaukee motto shouldn't read 'nothing but heavy duty'.. Rather the more honest slogan would read ANYTHING BUT HEAVY DUTY. MILWAUKEE YOURE A HOAX!!! I'll be sharing this to trust pilot and any other review platform I can find.. this planer issue is just the worst of what is beyond pisspoor performance and broken promises of any sort of service, and a need to have repaired most of the tools I've purchased.. Milwaukee is Nothing more than a brilliant marketing scam. The loss of productivity from choosing this brand has been massive & the time wasted has been incredible. They fail to fulfill agreements or promises and show no integrity in that regard, meaning they're totally untrustworthy.Zero stars is what they deserve. 3wks later.. After receiving response from owner asking me to contact their customer service number,so they could 'resolve the issue ',I decided to do as requested & call & give milwaukeee 1 last chance to ease my multitude of grievances with them, whereby when I called, rather than even attempt to resolve anything they simply tried to direct me to write them more emails.. ive already been through that process several times, recieving just unkept promises!! The definition of stupidity is continuing to repeat the same process and expect a different outcome. You made me out to be stupid already. I may be a slow learner, but you won't fool me into that scenario again.As said above..MILWAUKEE, YOURE NOTHING BUT AN ABSOLUTE HOAX AND PATHETIC JOKE.. wasting still more of my time, and providing nothing in return except frustration. When buying the red tools, the high prices pays for the marketing, the r&d, and the continuing needed warranty repairs. Not actually paying for a well made product. Milwaukee deserve minus star in soo many aspects, with the dismall customer service & seemily non-existent quality control and continual broken promises, including from the owner. The fish rots from its head. Honest breakdown & scores of milwaukees products and services R&D/ innovation 9/10 Marketing (hype/exaggerations/lies)10/10 Quality control 1/10 Customer service 2/10 Broken promises 10/10 Customer satisfaction 0/10