Mighty NetworksThe most popular all-in-one community platform for creators and entrepreneurs. $500M in creator earnings in 2025. On Mighty you can run your community and online courses, content, video, events, memberships, and digital subscriptions together in one place, under your brand, and instantly available on web, iOS, and Android apps.
Mighty Networks (mightynetworks.com) has 210 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Lisa G.
Their help desk is always very responsive in a timely manner and very helpful. Our team loves this platform:)
Response from Mighty NetworksSep 20, 2024
Hey Lisa, Thank you so much for the kind words! We're thrilled to hear that your team loves the platform and that our help desk has been responsive and helpful. We truly appreciate your feedback and are always here to support you!
customer
Terrible.The app doesn’t allow you to change your password. The help content is wrong. I used the forgot password link and it just sent me into a loop. I ended up creating a new account. What a piece of garbage.
Response from Mighty NetworksSep 4, 2024
Hi there, I'm sorry to hear about the frustration you’ve experienced. This is not the experience we want for any of our members. I’d love to help you get this sorted out—please reach out to me directly at [email protected], and we’ll resolve this as quickly as possible. You’re correct that the mobile app doesn’t allow you to change your password directly. When you click "Forgot password?" in the app, it sends you a magic link to sign back in. To reset your password, you’ll need to log in through a mobile or web browser, or click "Forgot password?" on your Network's sign-in page from a browser. We’re always striving to improve, and your feedback is incredibly valuable in helping us do that. I look forward to hearing from you so we can get this resolved. Sincerely, Anna
RR
It is my second time trying to build an MN community - I have 22k members, I am not pushing them to this network without being absolutely sure it functions well. Also, I can not preview how a payment will work - eg I want to preview how a user experience will work from purchasing to a first post - this is basic - why can I not do that? IN PREVIEW MODE - NOT READ OR LOOK AT YOUR IMAGES of you telling me - one must be able to ensure their program functions - because all questions will come to me, and I need to be able to answer them. If I can not figure it out, how will my 22k members? I am a very thoughtful person and do not want to launch something without having it perfect. Also, why would I buy their yearly subscription when I cannot get ANY HELP IN A TIMELY MANNER. COME ON - you are a online format. You need people there in real time - answering issues and someone to call and call me back. If you want to offer a program around the globe - BE AVAILABLE FOR THE GLOBE - NOT JUST USA! Otherwise market that you only function for USA communities - that is fine. If not - YOU NEED TO BE AVAILABLE AT OTHER HOURS.
Response from Mighty NetworksAug 5, 2024
Hi RR, Thank you for sharing your feedback and your dedication to creating an outstanding community experience. We genuinely appreciate the time you've taken to voice your concerns and the trust you’ve shown in us by considering Mighty Networks for your 22k-member community. We understand how crucial it is to preview the full member experience, including the payment process, before launching to your audience. Your experience should be seamless and frustration-free, and we deeply regret that this wasn’t the case. Please reach out to me directly at [email protected] so we can address your concerns personally, hop on a call, and ensure you get the support you need. Regarding support, we strive to offer timely and effective service to all our creators, regardless of their location. While we currently have specific support hours, your feedback is important as we continuously seek ways to improve our services. We do offer live support via calls on our Mighty Pro plans. Thank you for your patience and for pushing us to be better. We’re here to support you and are committed to helping you create the perfect experience for your community. Sincerely, Anna The Mighty Networks Team
Claudio S.
I recently started a membership program and had a look at several platforms. I chose Mighty Networks as I liked the emphasis on community in addition to a solid course management system. I find the user experience exceptional and even more importantly, my members love it as well.
Response from Mighty NetworksJul 19, 2024
Hi Claudio, Thank you for sharing your positive experience! We're thrilled to hear that you chose Mighty Networks for your membership program and that you're finding the user experience exceptional. It's fantastic to know that your members love it as well. If you have any suggestions or need further assistance, feel free to reach out to us at [email protected] or by using the Host help button. We’re here to support you and ensure that your experience with Mighty Networks remains outstanding.
Mike B.
Service is always there when need it. The AI chat help is awesome.
Response from Mighty NetworksJun 21, 2024
Hi Mike, Thank you for your positive feedback! We're delighted to hear that our service has been reliable for you and that you've found the AI chat help to be awesome. If you ever have any suggestions or need any assistance don't hesitate to reach out to us at [email protected] or by using the Host help button.
Melissa M.
I love the idea of the community and am still getting familiar with the site and all the ways you can utilize it and customize it. I do wish it was a little easier to navigate - sometimes I am confused as are my community members
Response from Mighty NetworksJun 21, 2024
Hi Melissa, Thank you for your feedback! We're glad to hear that you love the idea of the community and are exploring all the ways to utilize and customize the site. We understand that navigation can be a bit confusing at times, if you or your community members have any specific suggestions or need assistance, please don't hesitate to reach out to us at [email protected]. We're here to help make your experience as smooth as possible.
Tom F.
I am in Singapore. I have a courses plan and I wish to launch July 1 to hundreds of people, but I have a lot of questions. My only options to reach a real person for a real conversation is if I am up from 3am to 6 am to join a live event. I would really like help. I submitted a question--how to set up a job posting space, and the guy who responded said 1) it can't be done currently and 2) I can submit a request for someone to think about it. In the meantime, I thought of a solution on my own. Really stranded out here.
Response from Mighty NetworksJun 18, 2024
Hi Tom, I'm Anna from the Customer Advocacy Management Team. Thank you for taking the time to leave your review and for bringing forward your concerns. What you've described is frustrating and not at all what you should have experienced as you prepare for your Network's launch, especially given the time zone challenges. I'd love to meet with you to help you prepare for your July 1st launch date and answer any other questions you might have. I've reached out to you directly via email to schedule a call. I want to assure you that creating a job posting Space in your Network is absolutely possible. We've used this miscommunication as a learning opportunity for our team to ensure we provide accurate and strategic solutions to our Hosts. In the meantime, if you'd like to explore additional solutions, here’s one that might be useful: Using the Feed feature in a Space, you can leverage highlighted hashtags to help members find specific posts, like #hiringnow or #seeking. You can also feature or pin an Article or Quick Post at the top of the Space's Feed to guide members on how they can use the Space to find or post jobs. I look forward to connecting with you and strategizing together in preparation for your Network's launch. Best, Anna Customer Advocacy Management Team
Richard B.
I find Mighty Networks a good building block but very "Clunky" in that it doesn't always provide an easy solution to my goals. However, the real issue for a low mark is the terrible customer service, when building a site, sometimes we need help and we need it when we are faced with the problem, not one, two or three days later. Why cant Mighty have a small team of customer service agents to deal with an issue - real time? Instead they use A.I alternative and it is just not good enough. I will be looking for an alternative solution if the service stays so poor. The department that reviews TrustPilot comments has posted below, 8 hours later my email to the email address advised and my previous messages (1 and 2 days old) remain unanswered - which is the exact issue.
Response from Mighty NetworksApr 9, 2024
Hi Richard, Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you've experienced and appreciate your honesty. We understand the importance of timely assistance, especially when you're facing challenges while building your site. We strive to provide excellent customer service, and we're sorry that we fell short of your expectations in this regard. Your feedback is valuable to us, and we take it seriously. We will review our support procedures to see how we can better meet the needs of our users in real time. If there's anything specific we can assist you with or if you have further concerns, please don't hesitate to reach out to me directly at [email protected] or by using the Host help button.
