This is by far the nastiest meal prep I’ve ever tasted. Everything is greasy and taste unhealthy. The vegetables are bland. The meals look NOTHING like the picture. I’ve only gotten one week and cannot bare eat anymore meals (been eating them for 3 days.) I wish I could get a refund knowing they look nothing like the photos. Will not be ordering again.
Response from Mighty MacrosAug 25, 2021
Hi Nicole, we appreciate the time you've taken to share your feedback. Food taste is extremely subjective and will taste different from individual to individual.
In regards to the meals looking nothing like the photos, the reason for this is that they are delivered through couriers and the meals are delivered freshly chilled. This will change the way they appear when they are delivered to you. However, we would still like to have a look at your account, if you don't mind, please email and include the email linked to your account with us so we can locate your details.
We look forward to hearing from you soon.
SH
Sherrill
Too Much Plastic
The actual meals don't look at all like the pictures and weren't that tasty. My box came with 4 bricks of ice wrapped in plastic which made the box very heavy. The ice and food were in a huge plastic envelope and the food was in plastic trays.
Response from Mighty MacrosAug 25, 2021
Hi there Sherrill, we would love to get some more info regarding the meals. We have forwarded your feedback regarding the plastic to the team. Food taste is very subjective, so we would love to hear more of your feedback regarding the meals which you didn't enjoy. You mention the meals did not look like the pictures, can you please elaborate? If you don't mind please email us at [email protected] and we will look into this.
We look forward to hearing from you soon.
BS
Bryan S.
Falls short on flavor, attention to detail, and price.
Honestly I really wanted to like this brand but when compared to some of the alternatives I found that their food was a bit stale and lacking in flavor. The texture was generally pretty lackluster, ranging from slimy sauces to old chicken breast. As anyone who eats a lot of chicken breast knows, tough chicken breast is the bane of our existence.
Pricewise, other similar services serving Los Angeles had much better introductory offers, and offered better referrals, on top of just being cheaper over all.
While I was only on here for 2 weeks, the selection didn't really change and I didn't feel like I had a good choice in options based on how they set up the subscriptions, attached to specific meal plans with little room for customization.
Overall, average at best, which isn't quite good enough when there's so many options out there.
Response from Mighty MacrosAug 25, 2021
Hi Bryan, we appreciate the time you've taken to share your feedback. We'd love to know a little more in regards to the meals you found to be bland. If you don't mind, would you send us an email specifying those meals? Food taste, like art, is very subjective, so it taste different to each person.
Regarding the menu, we add meals every 2-3 weeks.
We look to hearing back from you soon.
BR
Bruce
Unfortunate Experience (EDIT: now a Positive Experience)
EDIT: Mighty Macros Customer Service called me personally to resolve this matter - the rep I had dealt with via email did not understand the proper protocols in dealing with my issue. MM has refunded me in addition to store credit, while explaining this is standard practice and should have been communicated to me after my initial complaint. I have since resumed my subscription and am looking forward to having delicious prepped lunches for weeks/months/years to come. I'd like to thank Mighty Macros for making the effort in correcting this matter, as is how it should be.
ORIGINAL REVIEW:
This review is unfortunate, because I very much enjoy the meals that Mighty Macros provides. However, their customer service could leave very much to be desired. I see by the reviews here that my experience is common, and that is a shame. Mighty Macros truly needs help with their customer service.
For my delivery this week, FedEx claimed to have made a delivery attempt, but there is no excuse for that to happen at my home - the gate code is printed on my shipping label, and I have a Ring doorbell in case that fails. But after reviewing the surveillance footage of my front gate of the delivery window, no one ever came to my gate.
I emailed Mighty Macros informing them of this, and their response? To blame me! They sent me a screenshot of the FedEx tracking delivery page, with the delivery attempt highlighted, and then reiterated that FedEx had attempted to make a delivery, and that I should call FedEx and take it up with them.
How insulting! I really can't believe it. I have done meal plans with several other companies, and I have never had an issue like this. I have had a delivery every single week from Home Chef via FedEx over the last 2 years, and only once or twice was there a delivery issue. And when that happened, Home Chef was always quick to find a fix to the issue, at no cost to me.
It's such a shame, because I would have subscribed to Mighty Macros for the foreseeable future, I loved the meals that much. They would have consistently made money off of me every week for years to come.
And when I informed Mina, the customer service rep I was dealing with, that I would be leaving this review, her response: "We appreciate you leaving us a feedback. This will help us improve more."
Either she's a robot, or she/the company is truly that petty and spiteful.
So disappointing, and so easily avoided. I have cancelled my subscription and will now be trying the various competitors out there.
RI
Riley
I love Mighty Macros
I love Mighty Macros. The meals are well-balanced and make me feel good after eating them. I love how you can choose different portion sizes and macros by selecting different meal plans based on your individual preferences. I'm definitely going to be ordering meals from them again!
HE
Heather
Might Macros is amazing!
Might Macros is amazing!! The meals are so delicious. I am never hungry as the meals are satisfying. Customer service is awesome! They are professional and very courteous. They respond in a timely manner if I had any questions.
I have been on the sculpt plan for about a month and I am already seeing amazing results. I am quite pleased. I will definitely be recommending to friends and family for sure.
LR
Liz & Rudy G.
Mighty Scam
Two weeks this company charges me for food and two weeks they messed my order up. First order my food arrived melted and second order has yet to arrive. Customer service is a giant joke and refuse to provide a phone number to speak with anyone.
Response from Mighty MacrosMay 23, 2021
We're sorry to hear about your recent experience with us, Liz and Rudy. When you have a moment, could you please send me the email address associated with your account? Send to [email protected]. I can look into your account and how we better support your query.
KW
Kathleen West Garrett J.
Can I leave zero stars?
Can I leave zero stars?
This company requires that you give your credit card company before you can even view their menu - then when you don't like the menu and want to cancel, they have a sweet person via the chat that says they understand and will cancel.
THEN THEY CHARGE YOU ANYWAY
DO NOT GIVE THEM YOUR INFORMATION - they are liars and thieves.
Response from Mighty MacrosApr 6, 2021
Hi Kathleen, we appreciate you taking the time to share your feedback with us. I can confirm that we have resolved this for you and was sent an email with the confirmation. If you have any more questions, please feel free to reach out to us at any time.