Mighty MacrosReviews of mightymacros.com

EDIT: Mighty Macros Customer Service called me personally to resolve this matter - the rep I had dealt with via email did not understand the proper protocols in dealing with my issue. MM has refunded me in addition to store credit, while explaining this is standard practice and should have been communicated to me after my initial complaint. I have since resumed my subscription and am looking forward to having delicious prepped lunches for weeks/months/years to come. I'd like to thank Mighty Macros for making the effort in correcting this matter, as is how it should be. ORIGINAL REVIEW: This review is unfortunate, because I very much enjoy the meals that Mighty Macros provides. However, their customer service could leave very much to be desired. I see by the reviews here that my experience is common, and that is a shame. Mighty Macros truly needs help with their customer service. For my delivery this week, FedEx claimed to have made a delivery attempt, but there is no excuse for that to happen at my home - the gate code is printed on my shipping label, and I have a Ring doorbell in case that fails. But after reviewing the surveillance footage of my front gate of the delivery window, no one ever came to my gate. I emailed Mighty Macros informing them of this, and their response? To blame me! They sent me a screenshot of the FedEx tracking delivery page, with the delivery attempt highlighted, and then reiterated that FedEx had attempted to make a delivery, and that I should call FedEx and take it up with them. How insulting! I really can't believe it. I have done meal plans with several other companies, and I have never had an issue like this. I have had a delivery every single week from Home Chef via FedEx over the last 2 years, and only once or twice was there a delivery issue. And when that happened, Home Chef was always quick to find a fix to the issue, at no cost to me. It's such a shame, because I would have subscribed to Mighty Macros for the foreseeable future, I loved the meals that much. They would have consistently made money off of me every week for years to come. And when I informed Mina, the customer service rep I was dealing with, that I would be leaving this review, her response: "We appreciate you leaving us a feedback. This will help us improve more." Either she's a robot, or she/the company is truly that petty and spiteful. So disappointing, and so easily avoided. I have cancelled my subscription and will now be trying the various competitors out there.

Like the seafood dishes very much. Wish there were more vegan dishes as well. Also wish more time to change variety in ordering for the following week.

Reliable customer service is a big plus. Food is pretty good and if a big convenience for me. Food sometimes doesn’t stay fresh throughout the week is a downside.

We've been enjoying our meals since April and haven't stopped.

Great meals! Only wish the veggie meals would come back,but I was informed that they would once the COVID ended. Sometimes my meals have to be replaced so they give you other meals, but I wish they’d give you the meal plan that you’re on and not another substitute. That’s my only complaint. Delicious food!

Most of the food is very good and I have only had a few meals that I didn’t care for. The part that has been a challenge is the packaging. The containers break easily during the shipping process and I have to double check them before putting them in the fridge. While I have been satisfied with customer service crediting me for broken meals, I am still missing a healthy meal option fir the week.

Most of the meals were good. Received meals Thursday instead of Wednesday

I really, really enjoy the food. And the macros fit my needs. The only drawback I’ve found is that the shippers that Mighty Macros uses are inconsistent and three times I’ve had my shipments delayed then discarded. Although this isn’t totally in the control of Mighty Macros, it does make me reconsider renewing because I can’t depend on it.