G L.
The food is always delivered days later and customer support is non-existent
The food never arrives when it is supposed to, normally there is at least one day delay. Their website presents an option to "Skip a week" if you need, but that doesn't seem to work. One of my deliveries that was supposed to be cancelled, was charged on my credit card, I opened a ticket to verify why and they confirmed to me that the charge was a mistake and my next delivery would be free. The food was delivered anyway (arrived 3 days late and was already spoiled by the time I opened the box), I e-mailed support and they denied that I successfully requested the week to be skipped. The food tastes ok when it arrives on time but this whole service seems more like a scam than actual service. Just trust the bad reviews and stay away, it's not worth the trouble.
Response from Mighty MacrosDec 27, 2021
Hi there. We appreciate your feedback and would love to investigate this with our senior team, so they can also look at prior communication with the team and how this was handled. If you don't mind, please send us the email linked to your account and attention to Sylvana. We look forward to hearing from you soon.




