MidwayUSAReviews of midwayusa.com

I purchased products from MidwayUSA on 12/14/25 and they charged me for additional shipping insurance through a company named Extend and shipped the single package through UPS. I don't recall actually selecting this additional insurance but it appeared on the order details. UPS reported package delivered on 12/18/25 at 7:40pm yet no package was delivered and no proof of delivery photo was provided (unusual) 12/19/25 I reported undelivered package to UPS and contacted MidwayUSA via email as well and Midway responded via email telling me to file a claim with Extend I attempted to file a claim with Extend on 12/19/25 and was denied stating I needed to wait 5 days after delivery date to file 12/24/25 I attempted to file a claim and was denied stating I would need to cancel the claim with UPS before they could process the claim. No disclosures about this was provided during the claim process. I finally was able to cancel the UPS claim on 1/2/26 and attempted to file the claim with Extend once again on 1/3/26 only to be told that they require a police report to be filed as they "confirmed" delivery on 12/18/25 and I needed to file a stolen property police report. Filing a stolen property police report is illegal when I know for certain it wasn't stolen yet they insist it is their policy and cannot be waived. MidwayUSA customer service staff yielded no help whatsoever stating I needed to resolve this with Extend. This morning, 1/4/26, I filed a dispute with my credit card company and began writing this complaint. MidwayUSA's neglect and casual avoidance in helping to resolve this issue is unacceptable for any business. ZERO response from upper management including Larry Potterfield and a couple of other executives and ZERO offers to escalate and resolve my concerns are a stark departure from the majority of merchants I work with. Very disappointed as I have been a customer for over 17 years.

Midway USA is a scam. I recently purchased a high end thermal monocular that was advertised as only having cosmetic defects. Instead, the camera had a fatal flaw- the batteries would not hold a charge. I exchanged the unit, and had the exact same problem with the second unit. Obviously Midway does no quality control. They also do not stand behind what they say. I was told by Customer Service that I would be receiving a new unit, but I just got a call saying the only thing they could do is ship me a replacement battery. This is a hermetically sealed unit that is submersible, so suggesting the battery could be replaced by the customer in the field is ridiculous. Mr. Potterfield, your company does not live up to your feel good family national commercial that you present on TV. This is both my first, and my last, purchase from Midway USA.

I ordered something from a different company and for 2 weeks it didn't ship. I canceled my order and saw midway USA. I ordered it. It shipped almost immediately and I received it in just a couple of days. Amazing. Thank you Midway. Now its here for Christmas.

I received 1/2 of my order today from UPS. I'm very disappointed to have either received an item that was previously returned, Viking Solutions Double Gong Target System Combo 10" Gongs with 2 Stands 3/8" AR500 Steel, or was opened by UPS and the Gongs, Chains, and instructions were taken from it. You can see where someone had cut the item box open (The UPS box didn't look opened), and retaped the item box shut. I tried to contact you, but I received a "technical error" when submitting the request. Your customer service hours suck for those of us who work jobs that call you during those hours. **Updated 12/23/2025*** I was finally able to reach someone at Midway USA I think his name was Thomas, and he treated me like crap. His tone was that I was lying about the item, and he refused to let me send photos showing the item had been returned to Midway USA with missing parts. He directed me to Extend, for my insurance. I will never buy from Midway USA again because of this. I guess "family-owned" these days means "screw the customer," at least for Midway USA.

I have not had any issues with midway other than their shipping. Place an order and and it takes 12+ hrs until a shipping label is created. They then claim that it shipped but it takes another 24 hrs until ups receives the package. And yet they claim less than half an hour from order to the truck?

Same problems as everyone else. I ordered a scope and it was never shipped. After a couple weeks I emailed them and got no response and chatted them and got no information. Finally I called and after a ridiculous wait I was told the scope was not available. I asked why they didn't notify me. They said they didn't have that capability in their system. Huh??

Midway seems to have did a decent job shipping my items. The problem I have is they offer/represent Extend shipping insurance. I paid $40 due to the high value of my items. This is a joke. I am still arguing with them to cover my shipment. These were Christmas gifts now my money is tied up/ no gifts and not likely to get refunded or settled by Christmas. I will use Amazon in the future as they would replace the items or refund my money. Now I get to tell my son his items were lost with no money to buy more.

I originally reviewed this company with a poor review. This is an update to that previous review. Though this review is not stellar, it has come up a bit. I was having problems in regards to receiving my product. Midway said the item shipped, the USPS stated that they never received the item from the shipper. I called Midway and complained but to no avail. On Dec 13th, my item arrived much to my surprise. Was it the complaining that got them to ship a new item or was it truly "lost" at the post office - I'll never know. So I thought it only fair to raise my original review a bit. Will I do business with them again, that is still open to debate. Time will tell.