MidwayUSAReviews of midwayusa.com

Honestly no idea how or why Midway has such bad ratings (they shpuld not take the blame for shipping at least). I’ve found them on Ammoseek. Right now ordering ammo is so difficult anywhere in the country. They had some rifle ammo available for 25-40 cents less than others (I’m talking about you price gouging businesses), still 40 cents above the regular prices, but these aren’t regular times on the market. I placed an order on Wednesday and I was surprised to get a shipping notification (well, the label was created at least) the same day. Based on the other reviews I was not expecting that. Saturday morning I had the shipment in my hands. Three days from MO to FL. That’s pretty good overall service if you are asking me.

Terrible people to deal with. On hold for 28 minutes. Then a lady came on the phone that new nothing about guns. I paid 1000 for the hatsan blitz. When I opened it the box that should have had all the small parts was missing I asked them to send missing parts and they refused. Said for me to return the gun and they would investigate

I spend $2-4K a year on hunting and shooting supplies. I received an email from Midway with a nice offer on a blemished Sitka vest. I immediately purchased, paid, received an order number, and an estimated delivery date. After waiting and checking my account for one week the order was no longer showing and the item was increased in price $70+ and magically there was one left. I chatted with customer service and they claimed they called and left me a voicemail to verify the purchase and I never responded so they cancelled it. I paid for the vest and completed the order yet they need to "verify" my order. I checked my phone, email, etc. No contact at all. I even offered to purchase the item again if they would honor the previous price I paid and I was told NO...they don't do that. I am really surprised at how many negative reviews there are online about Midway USA. I grew up watching Larry's shows and have bought from them in the past.......never again!

I order an Okuma reel, they charged me, and never even shipped the item. They listed it as returned and now hold my money. Scammers, with terrible customer service, if you can even reach them. Bad company.

I will not be ordering from Midway again. Ordered an adapter for my gun on Jan 15 and paid extra to get it by Jan 20th 2021 and still has not shipped. Tried tracking it and has not left yet. Called customer service and after waiting on the line for 45 minutes was told it can take up to 21 more days to I get my piece. They stated that USPS is backed up and there is nothing they can do and would have to wait. I asked her why wasn't I notified by email do that I can cancel or go another route and also why would I be charged for for expedite shipping and not get it as paid for. All they can do is say sorry and stated I can return it once I receive it. Which by the way will practically be a month later. Something need to be done. Reading the reviews it seems they are doing this to a there customers. Which is not the proper way of doing business..

We spend 5k-10k a year on our hobby. We have a full pistol and rifle range out to 450 steel targets. We don't buy from MidwayUSA, but ordered 5 308 pmags Jan 7th. We received customary email providing order number and estimated delivery 13th. On the 13th chk our acct, and no order history. We attempted to call then chat room. Jan 15th return to chat rm/ 31 in line. Person said our order was canceled because we failed to confirm. We have no idea what their chatting about. We will never ever buy from MidwayUSA again. As you know, prices are thru the roof and our mags are now out of stock accept gunbroker.com were 22$ now 44$ each.

Exceptional Service! Have placed multiple orders over last several months and MIDWAY continues to exceed my expectations. By far and away light years ahead of most arms vendors in both prompt order fulfillment and rapid shipping! Email Communication from order verification to shipping to parcel tracking is exceptional. Couldn’t be more pleased that I found a vendor that has most items in stock and one that fills and ships orders next day in most cases. In this day and age of EVERYONE blaming COVID for terrible service, no excuses from MIDWAY! KEEP UP THE GREAT WORK, FREE AMERICANS NEED THEIR TOOLS!

Do not buy anything from MidwayUSA because you will be highly frustrated and disappointed. I bought a pair of binoculars from MidwayUSA on the 15th Dec 2020. They shipped it out, and it did not arrive. I followed the tracking number I received and the package was stuck with no further information. After calling and waiting in line to get a rep which took forever, I finally talked to a rep online and did a reorder. On 27th Dec the new order was sent out, and for some reason I was notified by UPS that they package was damaged in transit. I called Midway, and their phone line did not work. After several hours I tried again, and finally got through. I talked to a rep and he told me that the order from 15th Dec would be arriving by 6th Jan and the order from 27th Dec would be cancelled because of the damage, so I waited based on his response. Unfortunately, the package did not arrive. I got online and talked to a rep on 7th Jan. I placed a new order, and it was received on 11th Jan. However, UPS box was damaged, and the binoculars box was damaged too. Sadly, the binoculars box damage was not consistent with the UPS box it was carried in. I called Midway, and this time, their phone line worked, and I had to wait to talk to a rep. After explaining what I received, and with pictures to prove it, her response was that Midway does an inventory check before items are shipped out so apparently that's why the box was compromised. I find it strange for any person to do an inventory check by damaging the box that a product is in. MidwayUSA lacks integrity, and has terrible customer service. NEVER SHOP AT MIDWAYUSA!