MidasReviews of midas.com

MANAGER. TIM ALLEN, VALPARAISO LOCATION HE IS A VEERRERERRRRRY nice, patient efficient person, customer service support manager. Also the service repair staff, did a great job on diagnosing and placing all parts needs!!!!!

The store at 7137 S. Western Av., Chicago IL 60636 has deplorable customer service. I called on 3/23/23 to repair a flat tire under their road hazard warranty. I was told I had to bring the car in. I was given an appointment by the manager, Daniel, for 8:00am the next morning. I arrived 30 minutes early, per his suggestion. He arrived at 7:56am but a mechanic, Joe, didn't arrive until about 8:10. I waited another 5 minutes before coming back into the lobby to give him a few minutes to get settled. Daniel then told me Joe "was not certified to repair flat tires...wait until a certified mechanic arrives." Another 40 minutes later, a second mechanic arrived named Kannon. Ten minutes later I asked Daniel when my car would receive attention from the certified mechanic, Kannon, and was told "10 minutes." Kannon, Joe, and another man went into the parking lot, stood there talking, drinking coffee and looking at a truck in the lot. Kannon proceeded to ride a fork-lift around the lot. I asked Daniel when someone would fix my tire, he said "be patient, about 10 minutes." I finally received my car at 10:03am. Finally, the uncertified mechanic, Joe, worked on the tire with Kannon. It took over 2 hours to perform what should have been a 15 minute service. They did NOT do a courtesy check of the other tires, no apology for the inexcusably long wait, no reasonable explanation as to why the "uncertified" mechanic was suddenly tasked to completed the job. I asked Daniel for the mechanics names after the job was complete. He told me he "didn't know the name of the person he finally identified an "Kannon"...he told me he was a delivery driver and the "Joe" fixed the tire. When I asked Daniel why he would allow a "delivery driver" and an "uncertified mechanic" to work on my tire, he at first lied and told me "Joe fixed the fire." I told him I saw Kannon working on the tire and Joe was just shining a light on it," Daniel replied, "you were impatient so I had to do something."

Midas sells a Groupon promising 5 quarts of synthetic blend oil at a set price. When I tried to use the Groupon they told me that they would only put full synthetic oil in the car even though the car manufacturer states it is not required. There is nothing on the coupon that states they will not honor the manufacturer recommendations and only provide certain types of oil.

Leave them the car for MOT , they totally break my front lip into two pieces (not useable anymore ) and when the worker came to me to give me they keys said sorry you didnt mention is too low and hit our ramp. Maybe he not good with vision because is quite visible car is low. Don’t recommend to leave cars with this peoples probably they drove into ramp with more speed. Bad experience with them. Not even been offered to be fixed ( or cover at-least half costs of £260 lip )

Although this repair was done back in 2020, it's the 3rd time Midas replaced my fuel pump & hose Assy. . in 3 years. All due to fuel leak. So major, it's undriveable. I put my Trust in what i thought was people who care. It's also unfortunate that Midas Headquarters don't care what franchise owners do. What happened to Quaility Work? Oh yeah, i did make a complaint, was offered 10% off bill

Ik had een afspraak voor de onderhoud van mijn auto in de Midas garage van Hove. Ik was daar al jaren klant...De persoon aan onthaal was bijzonder onbeleefd en boertig voor absoluut geen reden. Na mijn vraag om te kalmeren bleef hij gewoon doorgaan. ik ben dan maar vertrokken en komt daar nooit meer terug. Niet te geloven

AMAZING service, super nice employees, overall a great store

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