MidasReviews of midas.com

I had some issues that got resolved by Paul Dennis, a Regional Manager. He handled it quickly and professionally and referred me to another shop in Malden. Connor at the Malden shop was wonderful! Again, professional and knowledgeable and just a nice guy all around! I recommend the Malden Midas 100 Percent!!

My converter was sawed out. Was told they might have to replace the exhaust manifold due to flange being rusted in place and bolt spring on one side removed, causing it to torq to one side with other heavy duty spring in place on other side. Took pictures that day. Brought in again on 5/10 due to my check engine light being on, not only did they tell me she had a leak there now but when I got her back the next day she now has here VSA light on and they refuse to accept responsibility. Called the attorney general to report this business and filed a report as they refuse to accept responsibility despite the promise that they back up their work. Only way to resolve it? Call the place that did it to you and hope their in a good mood.

I called into Midas on Pendleton Pike to schedule an inspection and oil change for my mother's 1999 GMC Denali. The staff called and updated what they found wrong with the vehicle. I took my mom up to Midas and they took us back to visually see the problem. My mom's truck had an oil leak, worn steering parts and bad brakes. No upsell given, just the issues at hand. Now the truck running fine and my mother is extremely happy with the service.

I was given a quote of $500 for front brakes at one Midas store on Alpine Ave. Grand Rapids, mi..... then I went to another store on Plainfield ave. because I could get in quicker. That store is just 5 miles away!! they charged me over $700. The manager would not honor the other quote. I asked before I went there if they had all the parts etc. he said yes, but then said he couldnt find brake rotors.... I asked why the other store quote was $200 less... he said it was wrong.... very dishonest! How could one store do it for $500, and one 5 miles away charged 40% MORE??? VERY DISHONEST!

This company is a disgrace, they don’t answer their phones or emails . Very poor service

took my car for alignment after having front end work done at the end of january.car was driving fine for almost 3 months,just wanted to have alignment checked before i got new tires. Their mechanic purposely messed with my car and made it unsafe to drive and told me i needed lower control arm to fix problem. took my car to a reputable service center,they did my alignment and i asked the mechanic did i need any other parts replaced and he said no,nothing.

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MIDAS - 3400 ORANGE AVE ORLANDO, FL COMPLAINT! VEHICLE WAS TAKEN TO HAVE THE ALTERNATOR REPLACED. NEW BATTERY WAS PURCHASED THE DAY BEFORE VEHICLE WAS DROPPED ON 04/06/23. THE TRUCK HAS BEEN DRIVEN EVERY DAY UNTIL 04/06, BECAUSE CAR WOULD NOT HOLD CHARGE DUE TO BAD ALTERNATOR. JIMMY (STORE MANAGER) CALLS AND STATES THAT I HAVE A "COOLANT LEAK" AND THAT THE HVAC INLET HOSE ASSEMBLY NEEDED TO BE REPLACED AND QUOTED $920. I DECLINED THE SERVICE BECAUSE THERE WAS NO COOLANT LEAK BEFORE TAKING THE TRUCK TO MIDAS. I PICKED UP THE TRUCK ON SATURDAY 04/08. I WAS ADVISED ON FRIDAY (04/07/23) THAT THE TRUCK WAS REPAIRED (ALTERNATOR) AND WAS READY FOR PICK UP, HOWEVER WHEN I ARRIVED ON SATURDAY TO PICK UP, I WAITED OVER (15) MINS FOR THE TRUCK TO BE DRIVEN OUT THE BAY. I WENT BACK INSIDE AND ASKED IF THEY WERE GOING TO PULL THE TRUCK OUT AND HE SAID "YES". I WALKED BACK OUTSIDE AND MOVED CLOSER TO THE BAY BECAUSE THE HOOD WAS STILL UP, BUT YET THE TRUCK WAS SUPPOSED TO BE READY FOR PICK UP. THE MECHANIC ATTEMPTED TO START CAR, WOULD NOT START. MECHANIC PLUGS UP TO CHARGER TO CHARGE BATTERY. I RETURN INSIDE AND ASK WHY THE BATTERY WAS DEAD, JIMMY SHRUGS AND STATES "MAYBE THEY LEFT THE LIGHT ON OR SOMETHING". I RETURN BACK OUTSIDE, ANOTHER 15 MINS HAVE PASSED AND THE TRUCK IS STARTED. AS IT IS DRIVEN OUT THE BAY AND PARKED, I NOTICED FLUID POURING FROM UNDERNEATH. I ASKED ABOUT IT, THE MECHANIC (WITH PONYTAIL AND GLASSES) STATES THAT HE WAS NOT WORKING YESTERDAY AND ADVISES ME TO SPEAK WITH THE MANAGER. I RETURNED BACK INSIDE TO QUESTION JIMMY AND HE SAYS "I TOLD YOU THERE WAS A COOLANT LEAK" AND I REPLIED ABSOLUTELY NOT! THE CAR HAS BEEN DRIVEN DAILY AND I PERSONALLY CHECKED THE COOLANT WEEKS PRIOR. JIMMY WAS NOT HELPFUL AND VERY RUDE. I DROVE THE CAR THREE BLOCKS AWAY AND LIFTED HOOD AND NOTICED THE INLET HOSE WAS COMPLETELY BROKEN! I CALLED JIMMY AND STATED THAT THEY BROKE THE COMPONENT AND THAT IS WHY THE COOLANT IS "POURING, NOT LEAKING". JIMMY WAS EXTREMELY RUDE, STATED THAT HE WAS NOT REPAIRING IT "FOR FREE" (WHICH I NEVER STATED THAT) AND LATER STATED THAT HE WAS DONE "ENTERTAINING ME" AND DISCONNECTED THE CALL. THE TRUCK HAS SINCE BEEN TAKEN TO A TRUSTED MECHANIC WHO STATED THAT THE HOSE ASSEMBLY WAS BROKEN AND LIKELY BROKEN WHEN THEY REPLACED THE ALTERNATOR. IN ADDITION TO THE HOSE ASSEMBLY BEING BROKEN, DUE TO THE COOLANT SPEWING FROM THE COOLING SYSTEM, COOLANT HAS GOTTEN INSIDE THE MOTOR AND REQUIRES ALL FOUR CYLINDERS ON THE PASSENGER SIDE TO HAVE THE SPARK PLUGS AND IGNITION COILS REPLACED. JIMMY REFUSED TO ACCEPT OWNERSHIP OF THEIR ERROR AND MADE NO INTENTIONS TO MAKE IT RIGHT, INSTEAD HE GOUGED THE PRICE OF REPAIRS. I HAVE ALWAYS TAKEN MY VEHICLES TO THIS LOCATION, BUT THEY ARE UNDER NEW MANAGEMENT/OWNERSHIP AND THE WORSE POSSIBLE BUSINESS PEOPLE IN BUSINESS THAT I HAVE DEALT WITH. HIGHLY DISSASTISFIED WITH THEIR CUSTOMER SERVICE AND WORK ETHIC. I WOULD LIKE A RESOLUTION TO THIS AND OWNERSHIP OF FAULT CAUSED ON BEHALF OF THIS NEGLIGENCE.