Micro CenterReviews of microcenter.com

I took my 2in1 laptop in to get the broken hinges repaired. A month later it was done, except the tablet function didn't work. They took it back and again after another month I discovered the touch screen in tablet mode quits working after 5 minutes. Worst service ever. They have no clue what their doing.

On 3/23 my wife went to do a return , basically returning a gaming labtop that I purchased from microcenter . I have indeed purchased 4 labtops within the last 30 days , and have exchanged them either due to thermals , performance not what it was advertised or reviewed or defective unit . Last purchase was a msi Titan 18hx , when spending 5k on gaming labtop , which is a very expensive investment you have to be 100 percent about the product your buying . My biggest concern today isn’t the fact they were upset because I swapped the device , my two major concerns are one the way the General manager approached her asking her what happened ?? And his tone and his approach , he stated that he wouldn’t be able to do any more returns due his loss of money from a financial side , which we did anyways because it was within the return period , as a general manager he should have greeted her first asked what is the reason her husband keeps returning labtops , as a leader running his building where all his associates are watching him and how he offers customer service in a time where every dollar spent could be detrimental to his business survival he actually doesn’t care . I hope this review reaches as many people as possible to understand that customer service and how you are treated is very important because people now have options , and where to shop . Their listed specs don’t match what their vendors send them and that is a problem . For example the MSI titan was advertised and listed that it will run the 64 Gig ram configuration at 5600MHZ which it doesn’t not . Out the box it runs at 4000MHZ and once you manually set the timings to anything above 5200 it becomes unstable and crashes . That isn’t the consumer fault that’s their fault . Also their open box items are stated that they are open box , meaning that a customer purchased them and returned them which now is an open box which isn’t the case for their open box policy . Their open box could mean they opened the unit for repair , or faulty screen which in that case should be listed as refurbished or reconditioned . I’m already in touch with with their corporate office and will be also filing a BBB complaint against this location for how they treated my wife . This is by far the most poor service I have ever acknowledged in my entire retail career .

Bought a Microcenter pc and it was junk from day one. I went against my better judgement and thought it was just a few small things in windows but it just got worse and worse. The memory I bought was also bad. Biggest piece of junk I've ever bought in my life, what a waste of 3k.

Microcenter is fine for advice when willing to spend thousands to build a system, but heaven forbid you have a problem. Their tech team is incompetent – at best. After spending more than $4,000 on a custom-build, they simply throw their hands in the air when it does not work. Beware if you need anything more than an off-the-shelf piece of equipment.

micro center, i went there yesterday and purchased all the components for a gaming pc.i specifically asked about included hardware, would cables be labeled, i don't want any of those led lights and can everything be from the same manufacturer. now i am sitting hours away, back at home with several thousand dollars of nothing i asked for. the fact that you can't see what you are buying until after it is paid for sucks. there was no place for me to see what was in the box they packed, out of view, that supposedly contained what i had asked for. almost none of the screws provided fit anywhere. the whole affair i was given is infested with led lights, that are required for the pc to function according to the reading material that came with. i got about 15 cables total, mostly decoy's. none of them labeled and no instructions for anything. none of the stuff is from the same manufacturer. there is no customer service that actually connects. the text line, the phone number, e-mail, and the website all contain zero assistance. sure, everyone in the store seemed polite enough, but i can't think of a time in my life i have ever been so disregarded and ignored as a paying customer.

I heard amazing things about Micro Center, so when my computer needed a repair I was happy one was close to me. The associates both times I went in for service said very few words to any questions I had. When their answers were longer and used lots of technical terms, I essentially had to ask them to "dumb it down" for me and was met with 1 or 2 word answers. I ended up overpaying way too much to have all of my data completely gone on a 5 year old laptop, which was not made clear to me at all before I approved the purchase. I was under the impression I just needed the swollen battery to be replaced. I strongly regret going to Micro Center which is a shame because I had such high hopes. I also don't think the associate was knowledgeable as he would give very vague or broad comments such as "your 5-year-old laptop could last a day or 10 years".

I recently visited Micro Center in Rockville, Maryland, seeking Apple technician assistance for my phone. Unfortunately, my experience with Manuel Prada Rodrigues left much to be desired. He was over an hour late for our scheduled appointment and, despite this delay, didn't even take the time to inspect my phone thoroughly. To my surprise, Rodrigues stated that the microphone issue on my model couldn't be fixed without conducting any diagnostic tests. When I requested a diagnostic test and a detailed report, he seemed disinterested and provided no apology for his tardiness. This lack of professionalism and customer care raises concerns about the quality of service at Micro Center. A prompt and courteous approach, along with thorough diagnostics, should be fundamental for any technician, especially when dealing with customer concerns. My overall experience has left me hesitant to recommend Micro Center's service in Rockville.

Horrible customer service. Returns are a hassle. No email support, only phone or website chat (which doesn't work). I was put on hold twice, second time my place in queue was increasing instead of decreasing. Ended up having to do it by text which is ridiculous. Just about gave up and filled a dispute with my CC company. Also, don't buy laptop batteries from here. They are junk, overheat and shut off, and they lie about having Samsung cells made in Korea - the battery had only made in China on the label.