Micro CenterReviews of microcenter.com

I took my pc in to correct a booting issue. The system does not boot consistently not that it doesn’t boot at all. I waited a whole week for them to replace a riser cable and describe an issue I was not having like they figured something out. They also proceeded to tell me that my system will only turn on if I have it upside down. I doubt the riser cable was even an issue as I’m still having the booting issue and system is still having the same booting issue. They have shaken my confidence in their competence. I guess I have to be an IT guy as well, even when I do not have the time to do so waste of a 120$. Just do it yourself, lucky I got my system in the same working order. They also put my cooling fan on sideways so I have that to look forward to as I watch the led screen play vertically. Fun times…

What happened to this company? The last 23 computers I have purchase have had problems out of the box and there very expensive warranty is terrible and they don't stand behind it! I have come to find the last 2 computer had known manufacturing defects, does micro center buy these discounted from the mfg only to resell them? Our company and family are done

Worst online shopping experience ever My experience with micro center online was depressing I ordered some speakers for a Christmas present and when I clicked order now I was taken to a page that declared my cart was empty I received no confirmation of my order and no email confirmation I checked and my credit card showed the charge pending I called numerous times (6-7) over the next week and was told several times that the order went through and that I would get an email shortly with a delivery date To make a long story short I was lied to continuously by employees and misled about my order I finally attempted to cancel my order and was told that they could not cancel but they would try to get me to someone who could cancel it At that point I was hung up on And decided it was taking too much time and energy to resolve the issues After a couple days of hearing nothing back I checked my credit card and the charges posted I found a tracking link which declared my order was on the way and it would be delivered two days before Christmas after a day of checking and getting my hopes up, the tracking link changed and my order now showed returned to sender So now they had my money and I received nothing but a week long headache and a ruined Christmas present I’ll be giving my loved one a gift card now for Christmas thanks to micro center online and their incredibly inept employees Worst online shopping experience ever Shop elsewhere if possible

I brought my laptop to the Micro Center service department for a BIOS repair. They charged me an $80 diagnostic fee, but ultimately could not fix the issue and provided no meaningful guidance or solution. What was most disappointing is that they refused to refund the diagnostic fee despite the fact that no repair was performed and no value was delivered. I understand that diagnostics sometimes come with a fee, but customers should at least receive competent troubleshooting or a clear path forward. Instead, I left with the same problem and $80 lost. This experience was extremely frustrating and left me with the impression that their service center prioritizes fees over actually helping customers. I cannot recommend their repair services based on this experience.

10-27-2024 I bought Lenovo Laptop for $3,000 from Micro Center Dallas Tx.. 10 mouths later I started having issues with the keyboard light went out and the screen started flickering.. I brought the laptop to Micro Center Service Department 10-22-2025 for repair and .or replacement…. The Micro Center service dep.. jumped on it to help resolve the issue… The service department couldn’t repair and is not a certified Lenovo repair center.. Micro Center created a work order to send to Lenovo for repair… Micro Center indicated it would take approximately two weeks for the repair..Note I called Micro Center to checked on the status 20 days later.. Micro Center indicated they check Lenovo web site and they are currently repairing the laptop… 3 days later I called Lenovo… Lenovo indicated they juts received in today… Lenovo and I had a three way call with Micro Center… Micro Center indicated they must of had a delay in the shipping process,, Lenovo gave me the Fex Ex… tracking number and Micro Center just shipped out on the day before on Monday… Not sure why Micro Center indicated the were working on my computer on Friday when they did not even receive the computer until Tuesday… It took 20 days to sent the laptop from Micro Center Dallas Tx to Lenovo Repair center in Houston, Tx wow… Micro Center blamed Lenovo for the service for creating a work order — shipping box… Lenovo has been having my laptop for 21 days… I called Lenovo today and indicated to check on a replacement Laptop or money back… The motherboard in the laptop went out and not sure when they would receive in the replacement motherboard…. Today is currently 41 in the shop… every time I call Lenovo it a “Circus” you have to go through several departments to get a answer… oh thy will contact you in 24 -48 Hours… the manager is on vacation this week eating turkey…. The warranty dep indicates the will sent to Customer Care Dep.. and would get back with you…. What a Joke…..Please there are several other computer companies out there that has excellent customer support…. 12-03-25 Note: Lenovo agreed to replace the Laptop with a new one with Latest Updates etc… NIVIDA 5090, more memory etc for the problem I have been having, and also indicated they would send me my old SSD card, I did receive the SSD within a few days… also indicated the would ship me a new computer and they would send me a tracking number it has been 12 waiting to ship Lenovo Indicated I should receive on the 12-12-25 today is the 12/16/25 and I Tried contacting Lenovo today with the Order Number… Number not in the system??? 12 days waiting for replacement have not seen Today is 55 days and counting…..

Bought a $1,800 high-end Lenovo laptop from Micro Center Mayfield Heights that was falsely advertised with a 90-day Lenovo warranty, same on the store receipt. However, the vendor warranty was already expired at the time of purchase. I only discovered this after the motherboard failed in less than three years. I spoke with Customer Care and today with the store manager, yet neither took responsibility for the misinformation. Lenovo confirmed the warranty was expired. Very disappointing. Customers deserve accurate product details.

Not even worth 1 star. This company may work for local walk-in shopping, but it’s terrible for e-commerce. I purchased a TP-Link router that was supposed to support VPN, but it simply does not work. Technical support (outsourced to the Philippines) had no clue how to resolve the issue. When I requested a return, Micro Center said: “All shipping charges must be prepaid, and the shipment must be insured for the total value of the merchandise being returned.” On top of that, they wanted to charge me an extra $49 just to configure anything beyond basic internet connectivity. So between bad hardware, useless support, and nickel-and-diming customers, this was an absolute waste of time and money.

Bought an energizer powerbank UE30068 30000mah. Just worked for a short time and completely stopped charging itself and other devices. At the same time I bought an iPhone that had a faulty camera module.