Micro CenterReviews of microcenter.com

I got help from a worker with building my new pc and was told all the parts would work together and he reassured me they would and basically none of them go together, extremely stressful and I’m extremely disappointed

I am writing this review for both the customer service of the micro Center website, as well as the customer service in the store, and finally for the people who work inside the store. ( specifically the store located in Queens New York). Clearly the people of this establishment do not care about checking identification when someone is making a large purchase. My bank mailed me a credit card, which apparently someone got their hands on (before it got to me in the mail), this person then went to Micro Center to purchase a $4000 item ( this was their first and only stop). I don't know how they could activate a new card, or why the person at the Micro Center didn't bother to check the person identification and compare it with the name on the credit card like most normal establishments would do for such a large amount. Perhaps the people at micro Center condoned fraud. Or maybe the employees are well aware of the scams they are doing. As soon as I got a notification from my bank I made every effort to reach out to the company with my concerns, first I called the customer service number on the website, nothing. Then I called the direct store to speak with the manager - again no answer. Then I wrote multiple emails to both the website customer care as well as directly to the manager of the location where the fraud occurred. I never received a response from the website, never got a call back, and never received any email responses. ( and mind you I tried to reach out more than four times using each available contact source). I find it incredibly weird that no one was able to get back to me. Clearly there is something incredibly off about this company and the way they run the business. Additionally when this happened the store was recently open so you would think they would take extra care to ensure that the proper precautions and simple identity check would be done at the time of purchase. All I have to say - is buyer beware. If you have an issue no one will help you resolve it, and it seems very likely that you're personal banking information could either be stolen or used elsewhere. A suggestion to the store: considering that your company sells expensive electronics it should be standard protocol to check the identification of people trying to make purchases with credit cards regardless of the price of the item. Additionally if you provide contact information for store locations and managers and on your website it would make sense that someone respond to inquiries from concerned customers, otherwise do not provide contact information if you intend on ignoring your customers.

So I filed a report with the better business bureau due to one of their employees making my daughter feel extremely uncomfortable while I was in their store, and after 2 or 3 phone calls I still feel li,e they just dismissed any wrong doing on behalf of their boy and they told me my daughter was full of crap but they said it in other words to try and make my kid out to be a liar. So if you don't want your kids eyed up and Down by some perverted associate do not shop at their store. I was a weekly visitor but never again. I would at least hope they would take my claim seriously but I feel I was just pushed aside and told sorry about my luck.

ssue with MicroCenter online retailer. Don't use their online order system. Ordered a item from the online web store. Cancelled the order within a few hours of the order placement. Removed the item from my order history and sent an contact notification using the MicroCenter browser tool on the Customer Service page. I drove several hours and picked up the item at a MicroCenter store. A few days later I saw the pending charge to my credit card. It was for the online order. Sent another contact notification telling the online web store to cancel the pending charge and cancel the order. I was told it was cancelled. Three days later MicroCenter shipped the item from the online order. I sent another contact notification asking what the hell are they doing sending the item. I've asked multiple times for the order to be cancelled. I get an apology from Sean Molnar and a FEDEX return label. I return the item the same day it is delivered. Dropped it off at Walgreens. Never opened the shipment box. FEDEX shows it delivered the next day. Five days later I'm still waiting for my refund of $276. Don't use this company. Completely incompetent employees!

I placed an order on Wednesday at 3AM for a single SSD drive and I paid extra for Overnight/Next Day shipping. Wednesday came and went and my SSD didn't ship. Thursday came and went and my SSD didn't ship. Friday evening I finally got notice that my SSD had shipped. Fine, I'll get it Saturday....nope. Upon checking the shipping details, they specifically put in the instructions that FedEx deliver it on a weekday. That means Monday, but oh wait, Monday is a holiday. That means Tuesday. ONE WEEK to receive a single SSD that I paid extra to get next day. Nowhere on their website does it say "Next Day" shipping is "Next Business Day". Not a single place I could find. I immediately contacted them and was basically told "Oh well, deal with it" in longer customer-servicy terms. I told them to recall the shipped product and take it back, now I'm having to wait until whenever to get my money back. Be aware, that even if you pay extra for next day shipping, you'll get it whenever they feel like sending to you. They replied to my review on Reseller Ratings, and I posted the below comment: It's just coincidence or happenstance that things happened to work out EXACTLY where I could have gotten the item in the same amount of time even if I did not pay extra for shipping. In fact, I had a previous order with standard free shipping and I did, indeed, receive it substantially faster than I would have received this one with paid shipping. Furthermore, as you mentioned you were "currently processing this recall", you received this item back in your warehouse on 2/19 at 10:13 AM. I opened a ticket for this refund to ensure I received it after this fiasco and here's how the ticket went: 02/20: "Refund process could take up to 14 days depending on your financial institution. I will definitely forward this to our management team though." 02/20: I advised that I understand about my "financial institution" but it didn't answer my question if they had even ISSUED the refund. 02/21: "It looks like we have not quite yet (issued the refund), but my management is going to be reaching out to our warehouse to see if they can get that issued today." Okay, so this means the original message was entirely pointless since it hadn't even been issued. 02/22: "I do apologize for the delay on this and the issues with the order. This will be finalized and processed fully by the end of the day. Management and the warehouse team have been made aware to give this priority." 02/22: Near the evening, I ask if this was completed.02/23: "We do apologize for the delay. We are waiting on information from our warehouse. We will most likely receive the update on Monday." 02/23: I express my discontent and further emphasize I will no longer be conducting business with Micro Center. 02/23: "I know that this is upsetting. The department that issues the refunds is closed on the weekends. We will need to wait until the next business day. If I could issue this for you, I would, and I do sincerely apologize." 02/24: I finally receive notice of the credit being issued, of course, WITHOUT the additional I paid for shipping being refunded. While I understand this may be policy, I never even received the item. You recalled it. I shouldn't have to pay for shipping for a product I never even received. The additional shipping charge is an acceptable payment, I suppose, for the right to never do business with you again. I was also given numerous false promises throughout this ticket so I have adjusted my original star ratings accordingly. Never again, Micro Center. Never again.

We bought a new desktop that within two days had a faulty OS and a faulty DVD drive. We returned it within 5 days of purchase and had also purchased a $89.99 warranty plan. They tried to charge us to transfer data even though they obviously had sold us faulty equipment. They also did not get back to us on the repairs and were unprofessional. I wouldn't ever go to Micro Center again or ever recommend them.

I filed a BBB Complaint because My laptop Hardrive information was unknown to me. I have not received an explanation.

Very rude. Online chat support tells you one thing and you go into the store to find something totally different. The guy in the return section of the merrietta ga microcenter, speaks to people as if you are inferior. All i did was register a product on the manufacturers website, to find out that i can't rma through them according to my product section. It tells me to return to store of purchase. I asked the online chat for microcenter which told me to bring it to the store. Came into the store to pretty much get told to f off because we don't do that. And given instructions on how to rma through evga. All i did was follow what the registered my product page says about my product, then checked with microcenter online to verify what i am suppose to do, so i do not waste time going 2hrs there and another 2hrs back. If i miss understood what the evga website says then a kind, hey i know it might say that there but try to fill out the forum because thats the way its done, would of been nice. The trip there would of been fine if i didn't have a 7month old in the car with me. But can't leave her alone.