Micro CenterReviews of microcenter.com

scam artists ripping me off on my credit card I have over 800 rating and you going to screw it up ,scam, Ill give you bad reviews everywhere, see how you like it

I purchased an extremely high end gaming device ($3500+) from Micro Center last year, including purchasing an additional warranty that covered accidental damage. The laptop hinge broke for indeterminate causes (possibly accidental damage, possible manufacturer warranty covered failure). The customer service dealing with their repair facilities is by far the most unacceptable and unpleasant customer experience you can have. First of all, you can't get ahold of anyone over the phone. Even the business card they give you with the new phone number doesn't work, it just rings for a bit then disconnects. They have a text message service, but they leave you on read any time it suits them for weeks at a time. They also seem to be lying to me because nobody can really give me a straight answer on what steps they've actually taken to resolve my issue. I seriously believe their extended warranties are just an outright scam. I don't even mind paying for a repair, I just want my machine fixed and 7 weeks later I still do not even have an ETA on the repair.

Reserved a Smart TV online upon conversation with the Micro center customer rep over phone. He assured this is brand new TV and I can reserve it by paying the amount on the website. When I went to pickup the TV at their Paterson, NJ which almost about 45 mins drive, store manager says if I need the TV I will have to pay extra $800. He said website has incorrect data and is maintained by their Corporate office. He can do nothing about it. One piece of advice to the company. Be little professional and stick to your word. Never going to recommend them to any of my family & friends.

Like the store for buying (usually), but repair sucks - 5/20/22 mid-afternoon drop-off (escalate district manager, sending to contact store, THIS REPAIR: I was told it would be checked in over the weekend and that for now 2 reps can handle Lenovo repairs instead of just one (bottlenecks the repair process). Well that didn't happen. Called several times last week and again 4x this week, still no answer on phone line (dead silence (should be some king of on-hold music or announcement like on national support)) for 3 to 5 minutes and then hangup. National Support last week was available (as always), but also couldn't reach store, so they just repeated that part is on order but didn't know why so long to check-in the computer. Followed-up with Text chat and they wouldn't respond to my inquiry on delay either. As I plan to leave town tomorrow 6/2/22 and pickup today 6/1/22, I again was disappointed as no update and no follow-up from store. National Support escalated a complaint and also requested store to contact me. UPDATE 5 hours later and no contact from store, but told National Support tells me part is now just being ordered instead of back on 5/24/22 after taking 5 days to check in? This store must have no process flow accountability of evaluation, ordering repair time-frame and client commitments, if this is true. I will continue to escalate all of these embarrassing problems to management at Micro-center Corporate. LAST REPAIR (03/22): As per my previous repair which took almost a full month, I continue to experience store not picking up 90% phone calls. Last repair I called 20 times over 3 weeks and only got them to answer 2 times.

The Micro center in Queens, NY on Kissena Blvd provides terrible service. They sell laptops that are faulty, and go out of their way to convince you to invest in expensive warranty packages that are usually not honored. I've purchased 3 laptops from this location and as soon as the return policy date expires, the laptop suddenly goes bad. I finally decided to take advantage of one of their expensive service plan packages and they've had my laptop for an overly extended period of time, and when I go into the store to inquire about it the manager stated "I'll get it back whenever I get it, and not to come back to the store inquiring about it anymore". I will no longer patronize this store or any other micro center for that matter, and recommend you look to make your purchases from somewhere other than micro center. Now I see why they have such a poor rating overall. 2 stars?!!!!! This company is a joke.

customer service is not good.

We went to the Denver store last week to purchase a refurbished computer set up. When you walk in there are hoards of sales people, but they only want to help you for a big commission. When we mentioned the refurbished set up we saw online, the guy was rude and started pressuring to buy something g new. We almost walked out of there being pushed and manipulated into buying something 3 times more expensive than what we initially came for. The guy was totally unfriendly and condescending. I will NEVER go there for anything again!

I ordered two speakers on their website. It took forever before I got it, when I opened it one of the speakers is damaged. They packed the speakers like little kid. They put it inside a big box without enough padding, causing it to moved around inside the box and damaged it during the shipment. I called customer service to return it. The guy told me he will send me a return paperworks so I could send it back. It was a lie, I never received anything. I discourage people from buying here, their return policy is no good. Stay away here if you don’t want any problem.