Sharon Green P.
I didn't get a call as stated in a…
I didn't get a call as stated in a response from my first email. When I sent a follow-up email I got a response giving me 2 options for replacement of my device. The first was to return defective device and once received I'd get a new one or the second option was to post a review here and keep the defective device send a screen shot of the review and a new device would be sent. Once I receive the new device I'll be happy to change my review to 5 stars. Update: I did receive my replacement as promised and it charged up as it should have!
Response from Michael Todd BeautyOct 17, 2025
Thank you so much for sharing your experience! 💜 We’re so sorry for the inconvenience with your device, but we’re happy to hear our team has already provided options for a replacement. Once your new Sonicsmooth arrives, we’re confident you’ll love how smooth and glowing your skin feels! ✨ Please don’t hesitate to reach back out if you need any further help—we’re always here for you!



