Michael Todd BeautyReviews of michaeltoddbeauty.com

I bought a Soniclear in August and am very happy with the performance and battery life of this device. I had an issue after several months of using this device and Kaylee promptly took care of the issue and I couldn’t be happier!!

The only thing better than the product was the customer service. The MTB customer service team was professional, responsive, and clearly prioritized my satisfaction. I recently purchased the device online, but after using it once, it malfunctioned and wouldn’t charge. I reached out to Michael Todd Beauty’s customer service, and they responded within a day to help me troubleshoot the issue. When that didn’t resolve the problem, they offered to send me a replacement device free of charge.

This product has been life changing. How have I gone so long without dermaplaning with this device?! My favorite part is the curved handle. Makes it such a smooth process. 10/10 recommend

I placed a single order with Michael Todd Beauty. Apparently during the checkout process they signed me up for a subscription unknowingly. I received an email about my upcoming subscription order which I immediately tried to cancel. They said I can't cancel but can return it under their return policy which charges for returning shipping. I did not agree since I never signed up for a subscription. I never even received an email receipt after I checked out using Apple Pay for my initial order. They sent me a screen shot of the receipt in their dispute email with me. It shows in small writing under the original order item "refill every 8 weeks" but nothing about a subscription or agreeing to one. Unethical business practices!

As an aesthetician for 18 years, I know how important it is to start with clean skin for healthy skin. After Clarisonic went out of business, I was searching for another cleansing brush that would compare, and Michael Todd Beauty sonic cleansing brush does an amazing job. I love that it uses sonic vibration to flush out the pores, has a brush head that will not hold bacteria and oscillates rather than spinning around and around which is gentler on the skin. This is a must if you want healthy skin. I recommend this brush to all my clients. The customer service is top notch. They get back to you very quickly and are willing to resolve any issue you might have! Thank you so much for making it an incredible product and customer service that is almost unheard of nowadays!

The package arrived on time but damaged I tried the machine but it does not turn on the package arrived broken it is not good service or recommended if you get the things broken or damaged

Terrible customer service - their website froze up on me while trying to order so I shut down and resubmitted my order then realized I was charged twice. I called immediately to cancel the order and report what had happened. They insisted on charging me return shipping when this was not my fault. I won't be doing further business with this company

Absolutely the best customer service. Kaylee was so helpful sweet and fully understand my issue and through a couple of emails that were answered quickly and a couple of phone calls my issue was solved..I highly recommend Michael Todd products and their customer service is top notch Thank you Kaylee for all your help 😊