Michael Todd BeautyReviews of michaeltoddbeauty.com

Buyer beware. Customer service is incompetent. Placed an order on December 5 as of December 15 they emailed me a link with tracking numbers that are illegitimate. During those 10 days there were several emails questioning the status of the order. None of which resulted in any kind of conclusion. Initially was sent an app that I would’ve had to download just to track there product. Not doing that. Calls to the company route you through the phone tree Direct you to their customer service extension. Once there, he received a recording stating that there cannot take phone calls that they are understaffed and cannot provide the quality of customer service that is the standard of Michael Todd. Well Michael, if you can’t provide customer service, you can’t ship out orders that have been paid for, maybe you should not be doing business. Cancel my order and give me my money back.

Absolutely love my new soniclear elite. Only down side was the packaging! As it’s an electronic device, I would have expected some cushioning around it but no, none. The box was just in a satchel, I also ordered an extra face brush and it was just thrown on the outside of the box..

Awful customer service! I purchased almost 200 dollars worth of products as a gift and was sent two of one item and was missing another. Their customer service agent didn’t seem to understand my frustration or the urgency and instead I was told to return everything for a refund instead of me keeping what was correct so I could gift them and reshipping the missing items. I would highly recommend shopping elsewhere

The website employes a scammy tactic of inflating the reviews for their products. Regardless of which product you select, they all have hundreds of 5-star reviews. This is due to the fact that they show reviews from other products, but append a note saying "Originally posted on (other product name)". This does not accurately reflect the product in question and skews customers' perception of it. The website does not provide any way to filter out irrelevant reviews.

I purchased the Sonic Eraser Pro on their website. I got a 10% discount for signing up with my email. On the day my order shipped, I saw their website had 30% off all items. I contacted customer service thinking they would match the sale price, but they will not. Most reputable companies will match a price within 30 days. I am extremely disappointed in this company. I will not order from this company again.

Defective device - sonic refresher would not charge after 1 use. The led display blinks charging but when removed from the charging port the battery is dead. Probably save your money and go with a company that has better customer service and products that don’t leave you at a loss when something goes wrong (ie. Cannot troubleshoot since it’s a wireless charging device).

Company will not let me purchase an accessory that I lost nor replace it even under warranty. I have reached out to the company's customer service department and received a response yet no answers. I purchased a device from this company and registered it under their warranty section on their website. I received a confirmation email stating my device had been registered. Fast forward to now when I have misplaced my charger. I even offered to purchase one from the company and they do not sell them (only save them for warranty holders). This is ridiculous. The only solution the lady from customer service offered was to buy another device because they are having a sale. I cannot express enough how frustrated I am with the lack of the customer service in this company.

I ordered a Soniclear to help with my acne. I was kinda sceptical about this. It ended up working out great for my skin. I had a few questions so I asked their customer service team and they were super nice and helped me out with everything. I highly recommend them.