MiansaiReviews of miansai.com

I had a very disappointing experience with this company. I purchased an Aegis Trilogy Garnet Necklace for £205, and after just six weeks the chain snapped. The quality was clearly below par, and I believe I was sent a faulty chain. I contacted customer service and was told that chain snapping is not covered under their warranty. However, after checking their website at the time, there was no mention anywhere that chain snapping was excluded. I even took a screenshot as proof and sent it to them. What happened next was completely unacceptable. Instead of honouring the warranty that was in place when I made the purchase, the company changed their warranty terms and then sent me the updated version stating that chain snapping is not covered. This change was made after my purchase and after I raised the issue. I pointed out that the warranty in effect at the time of purchase did not include this exclusion, but they have now simply stopped responding to my messages altogether. As a UK customer, this is extremely concerning and I am now looking into my consumer rights to recover my money. I would strongly advise others to think carefully before purchasing, as the product quality and customer service have been very poor.

Après l’avoir porté pendant un mois, douche ect, Le bracelet doré est devenu argent, c’est un scandale et de très mauvaise qualité. Je ne recommande pas évidemment vu le prix.

I always liked this brand, but I was highly disappointed with my order 30309069. What a shame, half, yes, half of the items were defective! They were on sale with many "non-returnable" rules.

My items were never shipped. They said they were shipped but no tracking number was ever provided. I have contacted their support multiple times, they are not very helpful. Twice they have said they will re-ship the items but then don't do anything. I've purchased from Miansai before, their items are expensive and the bracelets are fragile (the clasps will break, especially the leather ones). This company is too expensive to have bad customer service. Buy your jewelry somewhere else

The product is way overpriced, they barely put any silver in it, the quality is rubbish. I bought 3 bracelets for like over 350 dollars and all snapped after a few months. I will never buy from them again.

Pieces are alright, but they charge $40 on a refund of a ring of $100.

Placed an order over 2 weeks ago and it's still not even been dispatched when you order they say they'll dispatch it within 1-2 business days barely got a response from email support and Instagram they choose to read the message but chose to not reply. After about a week of emails I finally got a response telling me they accidentally ran out of stock of the item and are waiting for the shipment from the factory and the item won't be available atleast until a month later but when checking the website you can still buy the "out of stock" item they're happy enough to take your money even when they know they don't have the stock to fulfill the order. After another email they told me they can guarantee they can dispatch it by last Friday but guess what they still haven't and have not replied to any of my follow up emails honestly it's not worth the hassle if you do order anything from these guys pay using PayPal and your credit card so you can do a chargeback just in case I don't see myself getting the piece any time soon such a shame

Ares Teal mens bracelet - Really disappointing purchase for husbands birthday. Poor quality and really cheap looking. Large size way too small for a normal man’s wrist. Beware the quality and packaging. No gift box, would have expected more for price.