MiansaiReviews of miansai.com

I bought a ring which tarnished with 6 weeks. underneath, the silver looks scratched and years old, It is terrible quality for the money paid. The retailer Mr Porter in the UK ,that I purchased from has ignored my claim for a refund. I'm hoping Miansai can help, as there is an obvious fault with the ring. The same ring has been reviewed with the same issues on trust pilot and yelp/Users/yvonnetaylor/Desktop/IMG_6399-2.pdf

Good stuff and have also bought a few more things now as well

Absolutely not care about orders, customers. I made order in THU, was promised 2 day delivery - not fulfilled. I called to the store, asked about order they say it will arrive on WED, today is THU still not here, after some hustle I found UPS tracking and there it says it missing address information, I called to miansai again so they can correct it, no response and it takes forever. canceling my order

Would give no stars if I could. Spent over £200 on their website on one item as a gift for someone. They had the gift opened and used for no longer than a mouth and the gold plating is coming off around the whole bracelet and it’s tarnished already when it’s only been worn a couple of times. For the price they charge the quality does not match up. I was refused a refund, on their product, that isn’t of merchantable quality and was offered store credit instead… why would I want store credit for a company with products I’m not happy with? Biggest waste of money!

The customer service is really bad. I reached out 2 days ago as the necklace I bought already looks tarnished and it should have been a Christmas gift. Since it was on discount I can not just return it and no one is replying to my message. As I payed over $150 on one single item I would expect more in terms of customer communication and complaint handling. Would not recommend ordering from outside US

Absolutely shocking quality. Bought a ring for my bf in june. He wore it for a few weeks and already it was tarnished and colour had come off. Expensive for low quality crap.

I have been waiting on their customer service to respond for over a month. Have opened many tickets but have only gotten one response and then to be ghosted without even fixing the issue at hand. Go to an actual reliable jewelry company than this cheap rubbish.

Customer service worse than their quality. Necklace broke and have been trying to get ahold of their customer service for a week. It is simply non existent... don't waist your time with this company.