Dan T.
Exceptional service and quality
Incredibly fast responses. Diamond was exactly as advertised. Great customer service.
Based in Portland, Oregon, MiaDonna is a leading retailer of beautiful, ethical and affordable fine bridal jewelry compassionately crafted with conflict free lab-grown diamonds, lab-grown gemstones and recycled precious metals.As a foundation-first company, a minimum of 10% of the profits from your purchase fund educational, mentorship, agricultural, and urgent relief programs in diamond mining communities through The Greener Diamond Foundation. With your help, we can positively change the lives and lands affected by the conflict diamond trade and build a more sustainable fine jewelry industry.
MiaDonna (miadonna.com) has 639 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing639 approved reviews, newest moderated first
Dan T.
Incredibly fast responses. Diamond was exactly as advertised. Great customer service.
Andy N.
Justine at Miadonna was very patient and helped me pick out a beautiful engagement ring. I also tried to do a creative engraving but when it didn't turn out how I hoped due to lack of space in the ring they allowed me redo the engraving with no extra cost. Great service and I got the ring within a few weeks.
Kelly
Great experience. I loved building my own ring and picking out the diamond. It went well because she said, "Yes!".
Matthew L.
They were great. I had a few social requests, and they did a great job of ensuring everything showed up as expected and when requested. Plus the ring is absolutely gorgeous!
Ryan M.
My personal shopper, Elise, was incredible! She was knowledgeable and helpful in guiding me to options that best fit what I was looking for. She was always quick to respond and very polite. Her customer service, coupled with the Mission of MiaDonna & Co. has solidified a very happy customer.
Response from MiaDonnaNov 7, 2019
Hello Ryan, we are delighted to hear that with Elise's wonderful expertise you were able to find the perfect ring. Thank you for taking the time to write such a great review and Elise says it was a pleasure to work with you.
Jonathan M.
Excellent customer service. Ordered a ring way to big for my fiance. They not only offered to resize the ring but they offered to remake the ring in the proper size because I was so far off.
Response from MiaDonnaNov 6, 2019
Hello Jonathan, We are delighted to hear you were happy with the service you received. We will get the remake done as soon as we possibly can for you. Thank you so much for taking the time to write a great review!
Camille
The MiaDonna team was really helpful. Great customer service. They were kind enough to accommodate my needs and they let me swap one ring out for another that was better suited to my hand size and overall style. They're always very communicative and kind. The ring itself is very pretty and I love that the diamonds are lab-grown.
Response from MiaDonnaNov 5, 2019
Thank you so much Camille for your wonderful review. It is great to hear you were happy with the service you received.
Customer
This is the second time a diamond that has come off my ring... now there is a THIRD diamond that has gone missing. This is ridiculous. I don't wear my ring to bed, when active, and now I stop wearing it a majority of time in fear that I'll loose more diamonds. This is completely unacceptable and frustrating as a customer.
Response from MiaDonnaNov 6, 2019
Hello Annika I am terribly sorry that you have another issue with your wedding band. I can imagine how frustrating this is for you and obviously we will do everything we can to make this right. I believe we have offered to remake the ring for you so hopefully this will rectify the issues you are experiencing. The prongs on the small melee diamonds are so small that often they can get caught and can break off but we understand that there is clearly a problem when it has happened so soon after the previous time.