Metro BankReviews of metrobankpc.com

I hate to say this, but 'everything' that was good about Metro Bank is now gone. It is now just a normal bank. I also find that their Online Banking is not always accurate. There seems to be an issue with PENDING TRANSACTIONS.. sometimes they appear, then disappear and then re-appear. Sometimes I have been put into debt (for a few hours), only to find a few hours later that I have a large balance. It seems that their internet banking calculation methods are sketchy and chaotic. I'm considering to leave them and go to another bank or building society, which is a shame because I really want them to do better.. and I am disappointed that they got rid of all the services they used to be good at, especially Printing new bank cards at the branch, which was actually the whole reason I joined the bank in the first place!

They don’t deserve one star but I can’t give them zero. They’ve blocked my account 2days before Christmas due to suspected fraud-I received a payment from my solicitor(inheritance) they blocked the account and requested evidence. I sent the evidence requested immediately. Still haven’t heard anything and I’m getting worried. I have no money and I’ve gone into minus in my other account. This is so frustrating because it shouldn’t have to take this long to confirm where the money came from. They need to be clearer with the time scale because having your account locked is putting me in a vulnerable position

Opened an online account with metro bank over a year ago. Three months ago the account was locked without reason and would not allow any transactions. Made several calls to unhelpful and rude staff who eventually forced me to travel over a hundred miles to a branch to get the account unlocked. The lady we saw at the branch did not even offer an apology so in disgust we closed our account. They clearly provide a higher interest rate to attract customers but make it very difficult to get your money out when you need it. Stay clear of this bank, you are better off with one offering a good customer service even if the interest rate is lower.

On arrival at Metro bank I was supported by a member of staff who seemed very uninterested and not welcoming. I was opening up a current account and she did not request a new card and pin as I never recieved one after 8days. I called Metro customer service and they said they would send a new card an pin out in 7 days. A week later went back to Branch to query these episodes, was met by staff who again was not welcoming and told again it will take another 7days for card no explanation as to what is wrong. Very unhappy with service.

I have been really happy with this bank for about 3yrs now. However, I tried to book a hotel room with Travelodge 14/11/2024 for my sons birthday. Payment left my account, but never reached Travelodge. Customer Service tell me they can't pull it back, even though it is sat in "pending". This is now 22/11/2024, As soon as this money is back, I'm closing the account. Especially after reading the similar reviews on here.

I been a victim of a fraud transaction from a fraud company named LUCKY2GO. I reported the same day to Metro bank, what happen was that metro bank let the money from pending to be released but never try to charge back. Now they restricted my joint account with my wife which we been clients since 2016 and rather than chasing the real criminals they are holding us ransom and with bills to pay, from rent to council tax and credit cards. The way we've been treated is abismal. Metro bank should work for the clients not to criminal fraud company's. I'll never trust Metro bank ever again and now i have to go to litigation with them through ombudsman to the bank of England. Unbelievable.

Queues always wait ages to be seen never more than one staff working, two new cards both not working on contactless, bank can't help any more tell you to phone customer services still not resolved new card no pin received eight weeks later loved the bank when first opened not a great fan now will move to another bank

Avoid this bank at all costs. Having issues with the due diligence team threatening to restrict my account unless I email them personal bank statements from another bank which they have put a deadline on me doing so. Everything a bank tells you to avoid in case of scam risk they are asking of me. I have told them I am not comfortable with it and they have informed me I have to or they will restrict access to my account.