Metro BankReviews of metrobankpc.com

Had my 2nd visit to Bexleyheath branch today and the staff there do not seem to care for customers. The 1st visit the bank seemed quiet and the executive explained what we were there for will take a long time and suggested we come in a weekday morning and to save on time we could open an account online. I opened my account this morning took no more than 10 minutes and when we went to a branch at 11 AM, there was a short queue 3 / 7 advisors were out for a lunch, 2 of them seem to be in a meeting and no one was called forward by the 2 who were "serving" for 20 minutes. This is the last straw and will take my custom elsewhere

Appalling service from the so called manager. Very rude and arrogant. I had all the documents to open a bank account and he still turned me down. He spoke to me as if I was about to rob the whole bank. Pathetic behaviour from the bank manager, no moral or customer service. I was treated a lot better at Lloyds tsb and got what I was looking for.

Honestly by far the worst bank ever. Once upon a time when I opened the account they were a really helpful and honest bank with great customer service and clear protocols but alas..... This hasn't lasted. Customer service agents are extremely rude and I'm not exaggerating enough, the only thing they haven't done yet is sworn. Simple transactions are very long winded with unbelievable timescales. For a simple £40 bank transfer it took over 24 hours to reach the person which is beyond ridiculous and embarrassing. The staff at the branch are helpful and polite I have to say but on the phone disgraceful. In short this was the last straw I'm closing this account once and for all! Enough is enough! And anyone considering opening the account, my advice run as far away as possible!!!

Really bad customer service and I only wanted to update my phone number for 3 years and no response and no help

I am giving 3 stars in the hope that I can update it to 5. LEAH FROM CUSTOMER SERVICE ACTUALLY FELT FOR THE EX METRO CUSTOMERS THAT HAVE WRONGFULLY LOST THEIR ACCOUNTS THROUGH LIARS AND FRAUDSTERS HAVING USED THEIR ACCOUNTS/LIED TO GET MONEY REFUNDED BACK INTO THEIR ACCOUNT/SPITEFUL PHONE CALLS ETC. MILTON KEYNES CENTRAL BRANCH WERE CLOSING ACCOUNTS WRONGFULLY WITHOUT DISCUSSING THE ISSUES OR EXPLAINING WHY. HOW COULD A NAME NOT BE FLAGGED WHEN THE PERSON WAS PHONING THEM NO LESS THAN 10 TIMES EVERY MONTH ACCUSING DIFFERENT CUSTOMERS OF THEFT/FRAUD REFUNDED THE MONEY BACK THEN WHEN CAUGHT OUT BY SEVERAL BANKS AND BANNED THE INNOCENT CUSTOMERS ARE NOT INFORMED WITH AT LEAST A APOLOGY. IM HOPING THAT METRO WILL AT LEAST CONSIDER THIS AND REGAIN THE TRUST OF THE COUNTRY

Horrible customer service. polite staff but the bank’s policies prevent them from doing anything useful to help you. Too many “non customer facing teams” giving customer reps limited information that isn’t helpful or informative. very limited features on the app. Short hours now for stores and call contact centre. Pointless to switch to such a bank. There is no reason to bank with them

The experience I am having with Metro Bank shows that this Bank does not care about its customers. Very poor behaviour to sort out a Bank issue, which is very basic and simple. And yet, it is not sorted. It is going to be 1 month and Metro bank did not care to resolve the issue for which I contacted them 3 times in Liverpool Street Branch (London). Metro Bank does not have a log of what I asked them to sort out. Three (3) times people said they would contact me. Rather they forgot me and I had to explain to them again and again: and yet, not sorted. Metro Bank seems to be deaf and uncaring for its Customers. Now I am escalating to see if the authority forces Metro Bank to sort its customers issues.

This bank is a joke , did my best for 2 days & 3 visits to open an account,in the branch!!????, no joy . walked away , a potential customer lost!!??. absolute joke, can't believe how Mikey mosy their set up is.