Metro BankReviews of metrobankpc.com

I’d give zero stars because they have no consideration for there customers. I’ve had my business account blocked without reasons, I’ve got an account manager who can’t help and says I need to speak to head office or log a complaint. I don’t need to complain I need answers why this has happened. So the account manager gives me a number I thought it was head office and it was the complaints department, it gets logged and that’s where it stays no one replies. You can’t get in contact with head office you have to wait for them to contact you when they are ready. It’s absolutely disgusting, if anyone is thinking of opening an account DO NOT USE METRO. Spread the word and go elsewhere they are useless.

I drew money from my euro account in UK and was charged quite a large amount of money.I was told I wouldn't be charged for withdrawing money from my account.I will be taking my complaint to the Banking Ombudsman as this is totally wrong!

Is this even a bank and if so, how on earth are the allowed to continue to operate. I am trying to transfer money to a Metro account so that the costs of a very sick person in a hospice are covered. Neither of my two banks would recognise the Metro sort code. On calling Metro, I was told by a totally disinterested sounding woman that not all Banks recognised Metro but that they were 'working on it'. She could not give me a time frame for when this would happen and when I demanded to speak to a manager, she cut me off. These people do not deserve to be in business. Caring for dying relatives is hard enough without this and apparently, I am on my own here, Metro will do precisely nothing to help.

It takes 5 minutes just to convince the AI system they have in place to put you through to a human. CHATGPT it is not. The banking app is broken more than it's up and if you are trying to do anything from another country, forget it. Customer service staff are under-trained, don't know business terminology, probably under-paid and could care less mostly. It is a shambles of a bank. Rank amateurs.

Been with this bank for my business for years and ever year it just gets worse. Everything everyone is saying in the reviews is correct. I have 2 personal accounts and 2 business accounts with them. I am only have the business accounts as I still have loans with them but as soon as they are paid off In will be closing them. I have had Starling accounts for my businesses for the last 6 years and they are far better. Put your money with them you won't regret it. I applied for an overdraft with Metro Bank in 2019, I am still waiting on an answer, terrible service terrible bank now which is a shame as when I joined they were really good. There online service is terrible. I regularly get blocked from my account for no reason and even trying to add new payees is an issue. I would steer well clear and use another bank.

This is the worst ever bank iv dealt with, I opened an account for my son when he was 11 or 12 his had his own card but apparently its joint with me so when I go onto the app his account comes up, trying to set Apple Pay up and my god what a nightmare!!! Because they have my old number I was told to go into the branch which I did to then be told no they have the correct number , so we called up and the man over the phone passed by the verification code notification as it still come up with the wrong number.. card was unblocked on Apple Pay but when he went to use it as the shop it didn’t work as the lady in the shop had already sent out a new card…! Got the new card then tried to set up Apple Pay again ( this is so he can buy lunch for school) so called them again and was told he didn’t pass security questions and had to go to the branch ( security question being my old number) he doesn’t even no his own number!!! So as the wrong number is on the account they can’t send a code etc honestly so bloody frustrating..!!!! All I want to do is set up Apple Pay what 12 year old is going to remember any security answers or they customer number! I would sooooo avoid this bank I have no trouble with Barclays etc who can sort issues out on the phone!!! Metro should be shut down they cards are so thin that they don’t even work half the time

Terrible customer service. Reading Agent & Store Manager NEVER answer their phones Nor reply to VM messages. Complaints to Cust Svc DO NOT get answered. IT INCAPABLE of deleting ONE name in User Lists and Mandates AFTER 7 Months of repeated calls. DO NOT do business with them as you WILL regret it!

The worst bank I have ever used for business. Inefficient, long wait times, poor customer service and lack of care. They have left me in multiple bad situations and scenarios. Stick with the main banks like HSBC, Nationwide etc. don’t waste your time. Iv since got a new business account with HSBC, it’s easy to use, easy to get help, fast and efficient.