Metro BankReviews of metrobankpc.com

Rubbish clueless lazy staff at Metro bank at Fulham Bdway station. It seems that all they are interested in selling are the security boxes at inflated prices. Instead of being helpful, they are negative and off putting. When I got tired of waiting for a reprint of One statement- whilst he was dawdling on the back of a chair; (he took about 10 mins); and when I said I would pick it up before they close; on my way back to the station; he said it was ready, and handed it to me! They are a total waste of space.

I have been a customer for 8 years My bajk card expired and I ordered a new one. This has been a process that has taken over 1 year. I still do not have a bank card so I cant use the account how i want to. Multiple phone calls- I don't live near a branch. Customer service is terrible, no resolution, get palmed off to other people. Get told that an IT ticket will be raised and we will send a card out. It has been over 1 year amd this still isn't sorted. Customer service team doesn't seem to know what they are talking about and very poor English which means they use the wring words and give wrong information to customers. Have asked Multiple times to speak to a manager, told I will get a call back and never do. 1 year no bank card replacement They keep saying "because your card was lost/stolen, we can't issue a card" MY CARD WAS NEVER LOST OR STOLEN- IT EXPIRED. Everytime I ring to chase this card, I get told different information. It's frustrating as I have to explain the whole situation again. Worst bank ever, don't join if you want to have questions answered by people who know what they are talking about.

Last time visited Metro bankat Clapham junction, they told us prove off address. today we visited with all documents they needed. they told us we don't give for people don't speak English, what is this called R?we ask them to show or give us their policy saying bank card not allowed non english speakers, but not have it.

All good and decided to change my account from over 16s to a current account to open more use of it. Went to pay abit of money into my account at post office and was told they don’t do metro I read they do so I contacted metro and they only allow to pay into the account and businesses only not personal so to me I don’t think The account is that good for anyone other than businesses I don’t know how this Bank affords to keep the building I mean there’s nobody in that Bank hardly. The service in the bank were lovely though and even after opening and going back still lovely. But not being able to take money out at a post office isn’t great really, I want more things I can do with my own money for a personal user and Metro don’t offer that.

I opened an account for my children in the 'early days' that this bank opened at Holborn.It entices customers with its operations, moving away from the traditional banking system. I remember an article in a journal that actually summarised that other banks are watching to see how long Metro Bank can keep up the charade. Anyway, after Covid came and went, we seen that the 'welcome' perks have surely been eradicated. The opening hours of 7am - 7pm ( 6 days a week while Sun 9-4) have gone; the coin counting machine has gone; the card at the branch has gone; they no longer open on Sundays. They have removed all that made them competitive. So my sons now grown have moved their banking affairs to a bank that they feel is suitable to their needs. And since loyalty or perks have gone, it's who best serves that they would entrust their money.

So so so so bad. Holding my account and money and unable to get into it. Many visits to store and phone calls still unable to sort it. Worst experience with a bank of my life. Never use them

Poor service or maybe I should say crap ? When I opened account was told 7 days a week opening that’s stopped nearest one open on Saturday is Brighton but am now told can only pay in £250 a day in cash I have a business account so that’s no good to a business maybe they don’t was business accounts well I have just asked for mine to close as I find them to hard to deal with they don’t call back I would say anyone has been rude but I don’t think they know what is happening really can’t wait for my account to close now

Worst bank ever I suffered from fraud and the bank refused to refund the money saying that is a civil case Fraud police said is a clear case of fraud but metro bank is shit Avoid it