Metro BankReviews of metrobankpc.com

Im currently on the line trying to speak with somebody who can help with a cashpoint transaction yesterday..Tried to £100 cash out and only £80 received..and the last £20 note was only visible by the corner....Extremly stressful as contacted HSBC outside whose branch it was ...realising and thought was my barclay debit card...only to find out its my Metro bank card which i rarely use.....nightmare here, been cut off once already and now waiting after 1hr and 27mins!!!???? and counting im again on hold continually....IM going away tomorrow to wales for a holiday...i need to be doing much better things....BAD

Thanks to everyone who posted reviews. Both the good and bad reviews have been very helpful. The telephone banking service in my experience is shockingly awful. I very rarely manage to get any issues resolved over the phone -even straightforward requests like today when I tried to establish whether a routine direct debit had been paid. More seriously I had a faulty debit card that needed replacing urgently just before going on holiday and they were no help at all. Any queries I try to resolve over the phone are typically very poorly done. The very long waits before you can speak to customer service I put down to the impact of Covid 19 on staff numbers but once you get through to a staff member my experience is hard-faced incompetence. By contrast I echo what other reviewers have said about in-branch service. It is usually very good indeed and sometimes excellent.Most issues are resolved swiftly and with good humour. I use the Liverpool St Branch in London but I don't want to have to keep going into the branch to resolve every routine little quibble.Given the problems I've personally experienced I no longer trust them to use as my main bank. It's very easy to open a bank account elsewhere why put myself through the stress of sticking with a bad one. I certainly wouldn't do online banking with them by choice While I don't have plans to actually close my account ; they offer fee free withdrawals if you like to holiday in the EU, I will be moving my everyday banking to another bank. Occasional holiday banking is all they are good for. "When people show you who they are believe them" said Maya Angelou. Telephone and online banking at Metrobank are currently best described as 'rubbish' If these things matter to you bank elsewhere.

my acount got blocked and when ever i ohoned the nunber to unblock it i was met with being on hold for over an hour. i go go into the store to get them to unblock my card but apparently they cant do that in store and have to be put on hold aswell this is greatly making me debate changing banks

I had to take in a considerable amount of foreign currency, Sterling and bags of small change into the Swindon branch of Metro Bank at around 1pm today, so it could be deposited into my account. This was a time consuming job and I was dealt with in a very friendly and efficient manner by the young lady cashier. This would not always have been the case with other high street banks.

Worst customer service ever

I received first class customer service from Zahraa Janjua when i visited Metro Bank Edgware to open a bank account. I found Zahraa to be really friendly, helpful and above all professional. Zahraa is a credit to Metro Bank. Mary Casey

Super bad costumer service, haven't reached anyone on the phone even waiting 1 hour. 3 world country system

I’m going to leave my bank card in a pub Friday night and hopefully it will get into the wrong hands. I genuinely hope metro bank goes under. It would be worth losing £10 to see that. I hope they all lose their jobs they don’t deserve them.