MetaTrading.ai leverages advanced AI to revolutionize trading across forex, stocks, and cryptocurrencies. It promises enhanced strategies, automated risk management, and 24/7 market engagement with an intuitive platform. Highlighting AI-driven insights and customizable strategies, it aims for consistent, emotion-free decision-making. MetaTrading.ai is ideal for traders seeking to upgrade their trading with cutting-edge technology.
Metatrading.ai (metatrading.ai) has 83 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
Website
metatrading.ai
Category
Investments & Wealth
Location
West Palm Beach, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 25% of reviews.
Latest
Most recent review: March 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I signed up for MetaTrading AI forex bot with high expectations but the results have bee disappointing. Despite their claims of consistent returns, my account showed ongoing losses and I received no clear explanation or proof of their promoted performance. I have since moved to FIFTH & heaven where the approach is transparent and I have seen steadier growth.
Response from Metatrading.aiAug 14, 2025
This is a fraudulent review by a non-customer promoting another company.
TN
Tyler N.
I would agree with the latest non 5…
I would agree with the latest non 5 star reviews here. I would also caution people that after the 30 day money back piece they really have zero incentive to communicate with people, provide updates, or even perform. From what I can tell as well, all of the account data they show on their website stops before the April tariff debacle so they're not showing how account were actually impacted by this.
My recommendation for the company would be to put your money where your mouth is and have a pricing structure that reflects that. A subscription, not an all or nothing with a guarantee. Also, I did get two emails, but there have been multiple times I would think the bot would get back in the game and it hasn't. I've asked why and no one has responded to me.
Response from Metatrading.aiJun 25, 2025
Hi Tyler,
Thanks for taking the time to share your feedback. We understand your frustration and want to clarify a few important points for context.
The algorithm’s activity is not halted arbitrarily—it operates strictly based on specific market conditions tied to AUDCAD, AUDNZD, and NZDCAD. When the bot is inactive, it’s a reflection of risk being avoided, not negligence or system failure. Our goal is capital protection first, not overtrading for the sake of activity.
Regarding the 30-day guarantee, it exists to give clients peace of mind at the start, but our support does not stop there. We take communication seriously and we don’t see that any of your messages were missed.
As for your suggestion about the pricing model, we appreciate the input. However, a subscription-only model would remove the very guarantee you’re referencing, and that’s something many of our clients value during onboarding.
Lastly, the trade data available on our website is updated periodically, but more detailed reporting is sent via Ox to email. We recommend checking your inbox or spam folder if you’ve missed those.
We’ll reach out to you directly to review your setup and see how we can improve your experience.
JM
JR M.
They claim to have a "money back…
They claim to have a "money back guarantee," but we did NOT find that to be the case. We cancelled WITHIN the 30 day period and kept getting the runaround from them. We HAD TO DISPUTE the charge on our credit card and thankfully we "won" the dispute.
If you're gonna have a MONEY BACK GUARANTEE, HONOR IT!
Response from Metatrading.aiJun 20, 2025
Hello JR,
Our money-back guarantee is valid and honored — but only when the agreed terms are followed. This includes a final offboarding meeting and a full 30-day run of the algorithm, which you agreed to at the start.
In your case, the final required meeting never took place, despite several attempts on our part to schedule it. Additionally, your follow-up came after the 30-day guarantee period had already passed, making the request outside the agreed timeframe.
We’ve had no issues honoring our guarantee when clients complete the process as outlined. We’re always open to fair and transparent communication, and remain willing to speak with you directly if you’d like to properly close the loop.
BB
Brian B.
Worried
I really don’t know what to say other that everything was fine but then it blew up with the tariffs and lost 25%. Now it’s doesn’t trade and I don’t know what to do because I’ve lost so much money. Was good until it wasn’t. Now I am extremely concerned. I’m literally risking all my money and not sure was right decision I don’t want to bash these people but really don’t know what to think.
Response from Metatrading.aiJun 12, 2025
Hi Brian, Thanks for taking the time to share your experience — we truly appreciate your honesty.
It sounds like the recent market volatility, especially around the tariff announcements, hit harder than expected. The bot is designed to protect capital during times like these by trading cautiously or even pausing temporarily, which can feel frustrating in the moment — especially after a drawdown.
We know how stressful it is to see your account dip after a period of smooth growth. Please know the bot hasn’t stopped working — it’s likely managing open positions or waiting for safer re-entry points. That’s part of its long-term strategy, built from over 12 years of data specifically on the pairs we trade (AUDCAD, AUDNZD, NZDCAD).
We’re here to support you through this and can gladly check your settings or provide more clarity on what’s happening under the hood. If you'd like, we can also extend your guarantee period to give the strategy more time to recover.
We appreciate your patience and will continue to do everything we can to support your success with the system.
Warm regards,
MetaTrading.ai Team
CH
Christopher
Paying some stupid tax
I wanted to share my experience, hopefully it helps. I saw the ads for Meta Trading on Instagram and was obviously skeptical. But the more I thought about it I eventually talked myself into checking it out. I did the sales call and they showed me charts and gave me good data points. I gave it a try with a small portion of my investment account. The software is not cheap, I won't give the price but you can see it in other reviews and I'll verify those numbers as approximately accurate to what I paid. I don't know this for sure but I suspect the price of the bot is based on your stated investment amount. Just my guess seeing the range of prices in other reviews.
My first automated trade was on March 10, 2025. Things seemed to be progressing as advertised with 1-3 trades per day. Most trades were positive and my account was up about 2.7% in about 3 weeks. Personally I was pleased, because while they advertise 100%+ annual returns I felt that even if I got a fraction of that I'd be beating the overall market significantly. On April 3rd, things went crazy. Between the 3rd and 4th the bot executed 50 trades - the vast majority where big losers. By the time all the trades were closed I had realized a drawdown of 38.2%. The company sent out an email about a crash of AUDCAD on April 4th which I appreciated. They advised people to keep their money in so the bot could have access to capital for the recovery process. Since that time, there has been no formal update from the company. I've sent several emails to the company asking for an update on the bot and the go forward plan, and not one has been responded to. I'm sure they'll respond to this review saying they responded and to check my spam folder (I've seen that in other negative reviews). I can confirm I've checked and rechecked my spam and all email filters. They have sent two short responses via text which largely blames tariffs and the market. They say they are making updates to the bot, or have made updates, but I have not really seen anything. It's been 2 months since the crash and the bot has executed only 1 trades in that time - on May 7th. That trade was positive but made only a very small dent in the overall loss. While I have gotten some limited feedback via text saying they are waiting for market conditions to improve, I am frustrated they are not communicating what's happening or a plan for moving forward. My guess is there is no good news to share and that's why they're being quiet. Who knows...
I'm not super mad about the losses. I understand this is a risky investment and as such I came out a loser. I am frustrated by the lack of communication from Meta Trading. This was a new area for me and I was willing to take a risk with an appropriately sized investment for me. I suspect I'm not the only customer with significant loses. They should be sending out regular updates about what is happening with their bot and the overall market. I continue to see their ads on Instagram and I'm pretty suspicious about reviews I see posted in the last 30-60 days claiming significant gains. Perhaps those people have a different bot than I do but my observation and limited communications I've been able to get from the company in the past few months tell me that the bot is on the sideline and not trading.
In summary. I invested $150k plus the cost of the bot. It's been about 90 days any my account balance is $96k today. The loss is disappointing but more so is the lack of communication and guidance from Meta AI. After the cash on April 4th, the S&P is up about 18%. So had I pulled my money at that time I could have made back a portion of the loss with a simple S&P ETF. I moved the majority of my money out of this investment today. I left $6k in as purely a gamble. Maybe one day I'll get back some of the losses. I'm not optimistic and honestly, given the lack of communication from Meta, I don't even know if they are still in business or doing business. They always respond to these reviews so maybe I'll actually get a real update about what's happening with their bot? Because I generally like the idea of automated trading I might be willing to try this again but I would need to think hard before trying this company again. Check out the FX Blue accounts on their website, they all end in March 2025....
Response from Metatrading.aiJun 6, 2025
Thank you for sharing your experience — we truly appreciate your honesty and understand your frustration, especially after a sharp market event like what occurred in early April for moderate and aggressive accounts.
To clarify, the drawdown you experienced was the result of an extremely rare and rapid movement in the AUDCAD pair, the most severe since the 1987 currency crash. Our algorithm, which is designed for hands-off, low-frequency trading (typically 1–3 trades per day), reacted as it was built to: it escalated trade activity to mitigate exposure during an anomaly. While this helped exit positions during a volatile window, it unfortunately led to a temporary drawdown.
We also want to address communication concerns. We did in fact send out three separate updates to affected clients:
> Two in April
> One in May
These explained the unusual AUDCAD movement, the bot’s behavior, and what to expect moving forward. Upon checking, these were received to your inbox.
It’s also important to note: while we don’t regularly send market analysis to all clients, we do offer private video calls upon request to go over recent performance and strategy — and we're happy to do that with you if you'd like. Additionally, there has been no recorded attempt made to schedule a dedicated meeting with our team to get answers.
Since April, the bot has shifted into capital protection mode, trading very cautiously while the market resets. That’s by design — to avoid compounding losses during periods of high volatility. It has not been “shut off,” but rather operating in a deliberately reduced-trade posture to protect your capital as intended.
Lastly, we never promise guaranteed returns or performance. Our long-term data model spans 12+ years and trades only AUDCAD, AUDNZD, and NZDCAD because of their correlated recovery behavior. The events of April were a statistical outlier — not a reflection of normal bot function.
We’re still operating, still supporting clients, and very much still here to help. If you’re open to it, we’d love to walk through your trade data directly and offer guidance based on your current setup.
— The MetaTradingAI Team
update on 5/21
I only want to comment on the statement made in the reply that internal naming of different iterations do not equate to different companies.
This is not true. The companies referenced in my review are all separately registered entities, with no clear relations to MetaTrading.ai. NeroAI at nerotrades.com is an entity registered in Wyoming. This is very different than the Florida Growth Ventures entity registered in Florida. The entity that charged my card Traders Tech LLC also registered in Wyoming is again very different than the entity registered in Florida and associated with the website Metatrading.ai that I was referred to and contacted.
original review
I originally contacted MetaTrading.ai after being referred by close friends who had positive experiences using their technology. My designated account representative was Justin Sides Jr.
I explicitly requested the same trading settings and safeguards my friends had used. However, without my knowledge or consent, Justin Sides Jr. (also referred to as "Jr" in reviews for NeroTrades) connected a completely different software to my account. This led to an 80% loss before I was even fully onboarded.
From April 4 to April 7, the bot executed excessive trades without any of the promised safeguards in place. MetaTrading.ai had assured me of timely support and that I would retain final control over my account—neither of which happened. I had no access to the server and no ability to stop the trades. Multiple margin call notices were issued, and my account balance dropped from over \$72,000 to just \$12,000.
Four days later, Justin Sides Jr. finally intervened, but the damage was already done. During this entire period, I was unable to reach anyone at MetaTrading.ai, including Justin Sides Jr, Louis Callery, or anyone from the "Support Team" despite repeated attempts via text, phone, and email. I still have not received any response from anyone at MetaTrading.ai other than Justin and Aaron to help with the conflicting information provided by Justin and Aaron.
It was during this crisis that I discovered my account had been connected to software from NeroTrades or NeroAI—companies I had never heard of, let alone authorized to access my funds. NeroTrades has not responded to any of the publicly available contact information, yet continues to receive “verified” reviews from new customers. How is that possible?
Why are there so few reviews or disclosures about the millions of dollars lost (as claimed by Justin in defense of my substantial loss) by customers during April? Less than 2% of MetaTrading.ai’s "verified" reviews mention this time frame or the complete communication breakdown that occurred. No one is responding to text, emails, voicemails, or calls, yet they are still onboarding new customers and receiving positive reviews?
I only became aware of NeroTrades and NeroAI because of one of the email accounts used by Justin was @nerotrades.com. According to Justin there are many different names used to refer to the MetaTrading.ai "bot" but they are used solely for purposes of internal organization - the technology is “identical.” Aaron Villegas when questioned about the charge to my card by his company responded to the losses with "your account isn't blown" and claimed he did not need a signed agreement to connect his technology to my account since since he issued a “friend discount” of $5,000 (which I did not request or was aware of)—why would the exact same technology be sold at such a steep discount without explanation?
I’m left asking:
* Is MetaTrading.ai aware of these disputes?
* Are NeroAI or nerotrades.com affiliated with MetaTrading.ai?
* What is the relationship between MetaTrading.ai, WorkSpace Server (the third-party server I was never granted access to), 1st Sergeant’s Hill Inc (the entity that requested payment), and Traders Tech LLC (the entity that charged my credit card)?
When I first found the NeroAI website, it listed a phone number—although no one ever answered. That phone number has since been removed and replaced with an “X.” Despite this, they continue to receive “verified” reviews.
This situation raises serious concerns about transparency, accountability, and unauthorized access to brokerage accounts without signed agreements across multiple entities.
Response from Metatrading.aiMay 20, 2025
Tami, while we respect all client feedback, your review is filled with misleading assumptions, paraphrased statements, and outright fabrications that do not align with our records or standard operating procedures.
Many of your conclusions are based on misinterpretations of normal system architecture, including the use of Virtual Private Servers (VPS), internal naming conventions for algorithm iterations, and the structure of our support processes. To be clear, no unauthorized software was connected through our onboarding team, and any references to unrelated names or domains are a result of miscommunication or actions taken outside our platform.
Additionally, it’s not unusual for algorithm iterations to have internal labels for tracking purposes. These do not reflect different systems or companies—they are just versions of the same core strategy. Suggesting otherwise is inaccurate.
Your review is erratic and inconsistent, presenting events out of order and making accusations that contradict how the system is actually built. You’re also misrepresenting the role of individuals who voluntarily assisted you as a courtesy, beyond their responsibility, during a volatile market period. This kind of behavior shows a lack of respect for the good faith efforts made to help you.
To be clear: the bot functioned exactly as designed. Your losses were a result of extreme market conditions and your broker’s own leverage and margin policies—not a failure of our system.
But as it stands, your review doesn’t reflect the truth and appears driven more by frustration than fact.
ML
Mei L.
I am still skeptical but they have delivered so far
Update to Update: On 4/7, my account went down another 30%. Now the total draw down is 50%.
Update: on 4/5, draw down 25% due to tariff caused market swing that was mentioned in other posts. AUD/CAD dropped to the lowest level since 1987.
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I have only been using their service for 2 months. Although I am still skeptical (very very skeptical at first), they delivered as they have promised. They don't trade when the market is volatile it seems, and I think that's why they have low drawdowns. I am cautiously optimistic!
DE
Derek
Incredible experience thus far
i joined up with meta about 10 weeks ago. using a US broker with limited leverage, my account has grown almost 20 percent. my drawdown hasn't reached 1 percent yet, I don't know how this is possible. They even have a setup for ira funds.
Justin has been my go to guy and is quick to respond and optimize strategies for me. highly recommend. I have been burned by several other marketing bot companies. Found the last one Ill need.