Metatrading.aiReviews of metatrading.ai

Response from Metatrading.aiNov 18, 2024

Hi Matt, First, our trading bot is designed with a transparent risk management protocol, which is communicated openly to all clients before onboarding. On a moderate/aggressive risk setup, we outline that a 12-16% drawdown can occur within 12 years of historical expectations, as part of targeting long-term monthly returns of 6-8% or more. This aligns with how Forex markets operate. It’s worth noting that during July and August, when much of the industry suffered catastrophic losses of -70% to -100%, our trading bot maintained industry-leading risk management. Most of our client accounts experienced only a -3.9% drawdown during this period. This is a testament to the bot's robust strategy and ability to protect capital in volatile conditions. We offer a 30-day no-questions-asked refund policy for most clients. However, in your case, this period had passed. While we aim to accommodate clients whenever possible, we also need to adhere to the policies that ensure fairness across the board. Ultimately, your concerns appear rooted in market conditions rather than the bot’s performance, which has consistently delivered stability and resilience compared to alternatives.

Response from Metatrading.aiOct 21, 2024

Dear Chris, We understand that losses can be frustrating, and we truly empathize with the disappointment expressed in your review. However, it’s important to provide some context to your experience. Our trading bot, with a proven track record spanning 12.8 years, maintains a consistent win rate of 72.94% across 8,659 trades. The system is designed for long-term stability, with an average monthly gain of 7-10% and a profit factor of 2.91, meaning that profits outweigh losses by a significant margin over time. While the market can experience temporary drawdowns (our max drawdown is 8-12%), the bot has been specifically designed to minimize risks and protect capital during these periods. Additionally, the bot has achieved 91.57% winning weeks and 93.84% winning months, further highlighting the importance of a long-term perspective. It seems like you're currently feeling overwhelmed by the fluctuations and reacting to events in the short-term. We understand that this can be stressful, but the bot is designed to operate with a steady, long-term strategy. Patience is key to seeing the expected returns over time.

Response from Metatrading.aiOct 8, 2024

Dear Obed, I appreciate you taking the time to express your concerns, and I want to address them thoroughly and transparently. Firstly, Trustpilot is an independent platform that maintains high standards of integrity for its reviews. We take all feedback seriously and use it to improve our services, but it’s important to clarify the facts when there are inaccuracies or misunderstandings. Regarding your request for a refund, our records show that your guarantee period expired over six months ago. Our guarantee clearly states a specific 30 day window for refunds, which is communicated during the onboarding process and outlined in your agreement with us. Unfortunately, we cannot honor requests that fall outside this period. Additionally, you returned from vacation two months after our agreed timeline, which further delayed any opportunity for resolving concerns during the active guarantee period. MetaTrading.ai has consistently delivered reliable performance across accounts, prioritizing capital protection and steady growth. Over the past 12 years, our trading strategies collected vast amounts of data and we constantly refine our approach to minimize risk and maximize returns for our clients. We understand your frustration, but accusing our company of being a scam is not only inaccurate but also dismissive of the genuine support and success we have provided to thousands of satisfied clients. We remain committed to upholding our transparent and professional service, ensuring that all clients benefit from our established strategies. We’re here to help resolve issues where possible, within the limits of our policies. Thank you for your understanding. Best regards, MetaTrading.ai Support Team

Response from Metatrading.aiSep 16, 2024

Hello Mr Cohen, Thank you for sharing your experience! We're thrilled to hear that you found our support team, especially Justin, helpful in guiding you through the setup process and answering all your questions. We understand that getting started with FX and bot trading can seem daunting, so it's great to know that we were able to make the onboarding easier for you. We're glad to hear you're seeing positive results so far, and we agree that giving it a few months will provide a clearer picture of the bot’s performance. We're here for you every step of the way!

Response from Metatrading.aiSep 25, 2024

Hello Ted, I understand your frustration, and I want to address this clearly. To clarify, the "changes" we referred to were specific requests to modify the risk/lot sizings of your trades, which deviated from the original strategy we recommended. Our algorithm is designed for consistent, long-term results, but making adjustments driven by impatience can negatively impact those returns. As we’ve highlighted before, the trading algorithm works best when left untouched. Historical data, which you've seen, supports this approach. Last year alone, we averaged 9.75% monthly returns—this included slow months of 1-3%, occasional losses, and larger gains when market conditions aligned. This year's performance is on track to reflect similar long-term success, and patience is key in allowing the strategy to perform as expected. The market ebbs and flows, and like any serious investment strategy, there are times when growth will seem slow. This isn’t failure; it’s part of the process. We stand by our system, which has a proven track record over 12 years of consistent results. If you have any lingering questions or need a deeper review of your specific account, we’re happy to assist. Please keep in mind that results take time, and we encourage you to stay the course to see the full potential of the algorithm.