Lloyd H.
I took my machine in because it was not connecting to my router and it was running slow.
I took my machine in because it was having issues connecting with the internet. Of course it connected right away on their router. Was also experiencing some slowness with page loading especially with chrome browser. Allowed them to do an hour service/checkout of the system which included a thermal check. The system came back ok with their checkout and I was satisfied with some theories as to why it may be running slow. They never could get it to not connect to their router. Long story short is they only charged me half of the fee for the basic service which was much appreciated.