META PCsReviews of metapcs.com

I purchased a META PCs Night Reaper V5 in September 2026 for approximately $4,474.25. My decision was influenced by the company’s advertising emphasizing the benefits of buying a professionally built PC rather than dealing with the complications of building and troubleshooting one yourself. Unfortunately, my ownership experience has been almost the exact opposite. The shipment arrived with damaged packaging, which I photographed and documented immediately. I initially encountered problems installing the supplied RTX 5080 graphics card, requiring assistance and instructions from META PCs support. Within weeks, the computer began experiencing intermittent startup failures, sometimes powering on without completing POST or reaching Windows. I followed the company’s troubleshooting instructions, including adjusting memory settings, physically rearranging RAM modules, restoring them to their original positions when instructed, and repeatedly removing the heavy computer from its mounting system. None of this established the cause of the failure or provided a reliable solution. I was subsequently presented with return options involving approximately $279 in shipping-related charges, fees for a RAM-only replacement process, or an advanced RAM replacement requiring upfront payment—even though the defective component had not been identified. Only after I requested management intervention did META PCs offer prepaid shipping both ways for a full-system RMA. I appreciate that concession and believe it was a positive step. However, I was then faced with questions about potentially purchasing a $100 packaging kit, safely removing the graphics card despite its earlier installation problems, and ensuring the return shipment would be covered against damage. I documented these concerns in writing and requested clarification. At the time of this review, I am still awaiting a substantive resolution. What disappoints me most is the difference between the company’s advertising and my actual experience. I purchased a professionally assembled premium computer to enjoy gaming and creative projects—not to spend hours troubleshooting hardware, repeatedly dismantling my setup, and negotiating the costs of warranty service. I do not expect every computer to be defect-free. I do expect a company selling expensive professionally assembled systems to stand behind its products and provide dependable after-sale support. My preference is still to have the computer properly repaired, thoroughly tested, and returned in reliable working condition. I hope META PCs resolves this situation and gives me a reason to update this review positively.

I bought one of Meta PCs’ flagship systems, let's just say, not inexpensive. After a really good consultation with my sales agent I ended up with a machine that exceeded my expectations. It had been years since I’d had a custom tower built, and with some building experience myself I was expecting quality. I got it. Some people say Meta PCs are overpriced. I’ll politely disagree. They’re priced appropriately for what you get, and the service matches. How good? I plugged everything in, hooked up the peripherals, and turned it on in December 2022. It has basically been running 24/7/365 ever since (periodic reboots only). No issues until now. One cooling fan finally started acting up after nearly four years of near-constant use. Intermittent, not dead.So I called, talked to a guy with a great sense of humor, and asked for a replacement. He meant to send one immediately… then forgot to submit the order. Called in, corrected it, right away. Can’t be perfect but stood on it and made it right. Still five stars. I’d happily order another system from them. These guys are awesome.

My experience didn’t start off great. There were shipping delays, and when my PC arrived, I ran into an issue that prevented me from enjoying it right away. I was understandably frustrated. That said, I want to give credit where it’s due. The MetaPC team took ownership of the situation, stayed in communication, and made things right. They worked with me to resolve the issues, followed through on their commitments, and showed they genuinely cared about making sure I was taken care of. Problems can happen with any company, what matters is how they’re handled. MetaPC earned my respect by standing behind their product and their customer. I’m happy with the resolution and appreciate the effort the team put into turning a frustrating experience into a positive one. Thank you to everyone at MetaPC for making it right.

Overpriced, slow shipping and bad service. Tried to ask for a budget custom built pc, they straight up refused. My son wants one of these pcs but they are way too expensive, I'd be happy if they built some budget pcs but no, all of them need to have this rainbow all over them that adds 500 bucks to the price. Do not recommend, find another company.

I'm writing this as I recently had one of their PCs ordered and delivered as a birthday gift, from a very close friend. So far it's surpassing all of my expectations and I'm very pleased to see that their build quality matches what they show in their YouTube shorts.

The team did a great job. When UPS damaged the computer in shipping they were very responsive and helpful with the entire process.

The absolute best customer service with the upmost customer appreciation I’ve ever received!

Great experience. Excellent customer service. PC is top notch.