Merry MaidsReviews of merrymaids.com

Rebecca cleaned for me today. She was warm, plesent and professional. A very good job done.

Not happy with their customer service or cleaning! We paid $180 to have our home cleaned, which included dusting, sweeping, and mopping. Our home is generally clean, but I work out of town for weeks at a time and rely on professional cleaning when I return. Twice now, their service has failed. The first time, the cleaning was incomplete, and the cleaner left the thermostat set to 68 degrees, running all day. We decided to give them another chance, but the second time was no better. I came home on the same day they "cleaned" to find dust in the window sills and other areas. I had to vacuum our concrete floors myself, and the canister was filled with dust, showing that the cleaning was not done to an acceptable standard. When I emailed and called to resolve this, I was told repeatedly that their accountant wasn't available and they couldn't confirm if a refund could be issued. They offered to send someone else to clean, but after two failed attempts, I declined. Eventually, they offered a $100 refund, which is unacceptable as I am still out $80 and had to spend time resolving this issue and cleaning the house myself. I would not recommend this service to anyone.

DOS 07/26/24, Oviedo. Kind of long but i am VERY frustrated that i got charged $565 when i had a personal budget of $350 for a house cleaning. MerryMaids ended up charging me $565 for a house cleaning with a $50 credit after my complaint. This is an amount that I can not afford at the moment. I needed a move out clean and I looked around several cleaning service companies and MerryMaids was the most expensive of all of them. Majority of the quotes I received were in $325-$400 range. I found a cleaning service company to do my entire home for $300 on Saturday. MerryMaids ended up calling me Friday morning to offer their services which i declined because i had a company for $300, then they told me they can match that price for 4 hours of cleaning and they could clean that day. At the end of this cleaning I got charge for 3hrs and 45 mins worth of cleaning x2 for each person that came to clean which I overlooked they charge per person. additionally when they told me they needed more time, which ended up being close to 2 hrs, they did not advice me it was going to be another almost $300. For context, my house was completely emptied and by no means in horrible condition. I have videos to prove the condition of my home. When i initially called them they had a house cleaning standard package of $335 and a detailed package at $481 which was over my budget but if I knew i was going to end up paying close to $600 of course i would have selected $481 price which they said doesn’t cover cabinets and appliances which i then would not have accepted their service because the cost was too high for me. the overall house cleaning was acceptable, I still needed to re-do the kitchen floors but in my opinion not a $600 cleaning, which again does hurt my pockets at this moment because it was almost double what my budget was. not a happy customer which i did voice to them and got a $50 credit only.

Hide your jewelry if you hire Merry Maids of Galveston, TX… Initial cleaning was merely ok but there on after, their work dramatically fell off. I received bad service, was overcharged and stolen from. My beautiful Tiffany necklace “mysteriously” disappeared right after one of their cleanings.

Molly from Merry Maids came to do a thorough clean today. Friendly, polite and very high standards. Thank you Merry Maids for making our lives easier after a tough year.

Merry Maids is terrible they overcharge left my house half clean will never use again the manager screamed at me and was nasty

As usual, an excellent job was done by Merry maids. Serena was very nice, courteous and did extraordinary work. Great company. I would highly recommend them.

I am extremely happy with the clean done today, the ladies were lovely, extremely friendly and accommodating, the standard was first rate, I think it has been commented upon before? It’s not a cheap service, but, it’s a good one.