EGOHOMEReviews of egohome.com

⭐☆☆☆☆ DO YOURSELF A FAVOR AND BUY FROM SOMEONE ELSE! Absolutely terrible customer service. I purchased a product from EGOHOME USA, opened it, used it, and realized it wasn’t something I wanted to keep. That’s part of buying a product online. You have to actually open and use something to determine whether it meets your expectations. Instead of working with me toward a reasonable resolution, this seller offered me a measly 30% refund if I agreed to keep the product. Why would I accept that when I don’t even want the item? The entire point of a return is to get your money back for something that didn’t work out. My wife has already contacted Amazon about this situation, and Amazon has become involved. We were advised that the seller needed to resolve this by offering a prepaid return shipping label for a full refund or issuing a full refund without requiring the item to be returned. Yet here we are, still going back and forth over an unacceptable partial refund. The most frustrating part isn’t even the product itself. It’s the complete lack of willingness to provide a fair customer service experience. Rather than make this right, the seller is trying to convince a dissatisfied customer to settle for a fraction of their money back. EGOHOME USA has turned a simple return into an unnecessarily frustrating experience. Customers shouldn’t have to repeatedly involve Amazon just to get a fair resolution. A company that values its customers should be focused on resolving problems, not dragging them out and hoping customers will eventually give up and accept less than they’re entitled to. Based on my experience, I would not recommend purchasing from this seller. There are plenty of other sellers out there, and I strongly suggest considering them before giving this company your business. Buyer beware. The way a company handles a problem tells you far more about its customer service than how it handles a sale. EGOHOME USA has not impressed me in that department.

The mattress is some what softer than I expected, but as long as it stays that way it is very good.

It’s sooooo comfortable and my 4yr old loves it!

I wasn't expecting this mattress to be everything it claimed to be but IT IS! Ever since we got it in our room & set up we sleep like a baby with little to no motion from your partner. It's the best deal on a mattress that I've ever bought. So I will definitely refer you guys because that's how comfy it is... I just want to scream from the rooftop so everyone in my neighborhood will buy one!! Thank you kindly for being one of the mattresses I've ever purchased.

Ordered a mattress called in to switch size wasn’t done .The customer here is poor. After returning the mattress and other inconveniences I asked to see if they would compensate Me for the inconveniences and was not so I took My business elsewhere. Thanks but no thanks !!!

Love it I will recommend to everyone that I know I sleep better

So far so good but it's only been a week. I will follow up in a month or so.

One of the most comfortable mattresses I have ever slept on. I'm heavy, and the mattress holds up very well. I have fallen asleep faster on this mattress than on any other mattress I have purchased. I definitely recommend it!