Merry MaidsReviews of merrymaids.com

100 pounds for a visit, ha!

The absolute worst cleaning I have ever seen. So disappointed.

I booked a cleaning online a few days in advance. After booking, I didn't receive any kind of email verification and I assumed I would get some confirmation via phone ahead of the clean. At this point, I was charged the full amount. On the day of the clean, no one showed up. I called my local Merry Maids, but they didn't answer, so I left a voicemail with my name, number, expectations, and request for a refund. Several days later, they still haven't been in touch with me. I'm still waiting for some kind of communication, but as of right now, they've scammed me out of almost £200. I will edit this review if contact and a refund are made. Edit: I called my local Merry Maids office once more with no reply. I contacted their customer service team, run by ServiceMaster, who put in my request for refund and call back twice. I never received a call back. I then messaged my local office once Facebook but didn’t receive a reply. I finally received a full refund of services but had no contact or communication whatsoever with Merry Maids themselves. A truly awful and dehumanising experience. Almost as bad as Maid2clean. Wouldn’t recommend using this service. Choose a local independent cleaner instead.

They forgot to hang up phone after asking for a quote and talked a bunch of crap about what I needed cleaned with a wax on the floor I will post audio from home camera when I pull it

I called to get cost information for light house cleaning for 3 hrs/week. They asked where I lived & the size of my house. After I replied $60/hr was too much, the lady wanted to negotiate a price. I need 3 hrs/week of light house cleaning. This is bullsh*t.

I am extremely disappointed with the so-called "professional" cleaning service from Merry Maids. The quality of work was absolutely unacceptable. They failed to clean the baseboards, floors, door frames, window sills, cabinets, and even the restroom. Everything was left just as dirty as before, if not worse. To make matters worse, they attempted to clean an 1,800 sq. ft. home with nothing more than two dusters, a single box of Arm & Hammer fresh scent carpet powder, one magic eraser, and a bottle of window cleaner. How can a company that claims to be a professional cleaning service think that’s enough to do a thorough job? The answer is—they didn’t even try. On top of that, they had the audacity to leave a black trash bag sitting at the front door—showing zero respect for new homeowners. That level of carelessness speaks volumes about their professionalism. When I complained, they offered to come back and clean what they should have done right the first time. I declined because if this is their idea of a “professional standard” clean, I can’t imagine what any other cleaning from them would look like. Do not waste your hard-earned money on this company—you will be disappointed. I expected a deep, professional, clean, and instead, I received an overpriced, half-hearted attempt at tidying up. Merry Maids should be ashamed of themselves for charging customers for a service they clearly have no intention of delivering. Save your money and hire someone who actually cares about doing the job right.

Paid $300 for 2 people for 3 hours. Arrived home to find only 2 people there - supposedly 1 had just left, which I find hard to believe. The house started clean, as it was a move-in deep cleaning I requested. I had specified exactly what “deep cleaning“ I needed. When I saw the house in day light the next day, it was clear nothing had been done aside from the one bathroom they ran and did when I came in. Nothing I specified had even been touched. There was still dust bunnies and dirt on the floor. When the movers came the next day, we were slipping around bc the film on the floor had not been mopped. After I sent photos to demonstrate my concerns, I was told they’d send someone back out. I told them it would be a bit because I had to unpack first (between FT work, 2 hours daily commute, and parenting). When I called back to schedule my redo, they said it had been too long so they’d only give me 1 hour. If you want to just give away your money for no service, they can help with that. If you want your house cleaned, find a different company!!!

I visited some people I knew to help them out because the brother has dementia and I offered to clean their house while there. I was told by them that Merry Maids cleans their house every 2 weeks. Well.. looks like its been 2 months or more since it was cleaned. There was a lot of hit and miss, several places had not seen a vacuum in a long time, thick dust on items never touched, dust and cobwebs from ceiling, food and tracked in dirt in corners of floors. Looks like these people were taken for their money with next to nothing service. I have addressed it with them and hope they never use this horrible cleaning service again. I found it unreal that Merry Maids has so many stellar reviews and how much of a thorough job they do. This place before I cleaned it myself was entirely filthy. Find another reliable, thorough company because they don't get rid of the filth.