Merrill EdgeReviews of merrilledge.com

Customer service does not exist. I have been on hold for 2 hours today, called yesterday had to hang up after 1 hour, previous call was on hold for 45 minutes only to be put on hold to contact the correct "specialist". This is not how you treat your customers. Think twice about opening an account with them, other providers answer their calls.

Well, after 3 weeks, almost a month, to transfer an IRA into a State Retirement Account, I called dozens of times, I spend about 8-10 hours a week calling Merrill Edge. They never email me, and pretty much say that they are working on it, give them another week each time. So, I started this process on 03/06, and even today, on 03/25, “We just got the file and need a week to process”, I even heard once “What’s the hurry?”. A dozen times, I have heard these things about my future. Today on 03/25, someone actually emailed me and said they would try to help me for the first time. I have no idea how to get my money from Merrill Edge and had to cancel my retirement plans for over a month now. Caused a lot of severe hardship to my life by delaying months to retire due to an IRA simple transfer. I never in my wildest dreams imagined some billion-dollar company struggling with moving some IRA money across. It's nice that I had an IRA with them, but somehow they cannot seem to give me my money, it's turning into a part-time job, and I call them to beg them that they transfer my money from their IRA into another one, and they seem to have no timeline or concern. No idea what to do next, but getting my money out of my IRA into another one has cost me a fortune in my time and effort and destroyed some of my plans. It caused a lot of hard ship in my life to not get my funds moved in a month, and still begging every other day.

My 401K was transferred by my old company i work for from Wells Fargo. Well all most 2 weeks ago I decide to close my account and have it transferred to my local bank . For 3 straight days I was on the phone each time over 2 hours waiting to talk to someone . One man whose name was Bob was not very helpful. I explain to him I wanted the full amount and sent overnight . Well I was told they don't do that kind of transactions. I would need to give my banking information. An the money would be transferred. Well they screwed up my account by taking money out of my account. Not oncethey did ever transferred any funds to my account. So I called last Friday to find out what happen never did I get hold of anyone. I called Monday and learned that they sent my money by mail just regular mail. Are you kidding me . The recording said it would take 3 to 5 business days to receive it. Which supposedly they sent it out Feb 25th and today is March 2nd still nothing . If this is the way this company does business with their clients . Close your account and find a bank that will be better. Will update in a few days.

In the US, I had no trouble with Merrill Edge, but since then it has been a nightmare. Their right hand apparently does not know what their left hand is doing. Sadly, the more inefficient they were, the angrier I got - yes, I did apologise. The latest was in Dec 21 when I sold some shares and called to ask for the money for 2021- paperwork sent in the same day but undiscovered for 10 days. A check was issued on Jan 5th. It has yet to arrive. I called several times, speaking the time before last to a manager who assured me that in the 6/7 weeks they allowed for delivery, it was sure to arrive. Mail to the UK takes on average 5 days. He eventually put a stop on the check and the money was put back into my bank - not including the tax they had taken. I was told to call the distribution cte to re-send the funds, but the employee would not put me through as he wanted to know what my last deposit was into my account and I hadn't put anything in. Again speaking to someone new, I was told that there was an issue and I may not be able to have the distribution. They were going to decide. This week - to my US address (that they said couldn't be used as I now have a UK address) - they sent a letter saying they would no longer be my custodian - HALLELUJAH. I feel relieved, the stress of dealing with them is enormous. I'm sure they are as happy for me to leave them as I am to leave them. You have to wonder how they actually survive as they are so inefficient.

Yesterday I spent over 4 hours trying to reach a live person at Merrilll Edge. I finally reached someone at 7:25pm. Their customer service is HORRIBLE. I closed my account & don’t plan on doing business with them again. Now I’ll be battling to get my money back in a timely manner. Update; attempted to call Merrill Edge this morning at 5:45am as of right now I’ve been on hold for 1 hour & 11 minutes. No one has answered.

WORST CUSTOMER SERVICE EVER!!! Forget that, you cannot speak to a service rep to even rate their service! Why send a letter saying contact us immediately, 24/7 , If you have no one to speak to? I cannot believe there is no one available at 7 am and I refuse to hold for more than 10 min. I would do everything on line if I could access my account online!!!! Is everyone still working from home?

Horrible. I have spent six weeks trying to get my deceased husbands 401 - K money. I have been given nothing but a run around. They still have the money. I am at my whit's end. I have spent HOURS on hold over many days. I have sent emails and letters. I almost feel that I need to report them to the Police. In addition to that, they are cold and unfeeling about the fact that I lost the love of my life. I hate this company.

Worst experience ever!!! Do not deposit your money here. Rolled over 401k needed a withdrawal because i needed surgery they were completely uncaring. Lied about funds clearing when I provided proof from the issuing bank they still could care less. Spent a minimum of 2.5 hours on hold to accomplish nothing. They are so unorganized unprofessional and rude as soon as checks clear I’m closing the account.