Merrill EdgeReviews of merrilledge.com

I have been dealing with Merrill edge for 2 weeks they have taken the money out of my 401K and they will not give me my money and they keep telling me they're gonna set up my account I've had to involve my former employer into this situation and still they Are giving me lies and they keep telling me that's and that and they are not giving me my money but my money is sitting there not making any gains But they continue to draw interest on my money And I can't get a straight answer from anyone and they won't let me talk to supervisor they won't let me talk to the new account they just won't let me talk to anybody but they sure wanna take your money so yes I would not go with them in the future and it's soon as I can get my money I am out of there

I would give a negative star if possible for Merrill Edge. The platform is very bad and the service is even worse. They would go to any extend to not pay any of the sign on bonus for the accounts. Please DO NOT take your funds into this brokerage. I got scammed by these folks on the account sign on bonus.

When I first started using Merrill Edge (ME) it was ok and I liked the self directed investing. I was also able to speak to someone. Over the last month, I have tried to change my contact details by contacting ME directly but no one answers. I then tried to contact Bank of America and the systems apparently don't speak to each other. Support when systems don't work, should be accessible and 30+ minute wait times are not providing any level of service a company of this size should be proud of. Support your people and given them the resources to help your customers.

Do not set up a Small Business Retirement Plan with Merrill Edge. Worst experience I have ever had! They will sell you on the savings of the program and it will cost you way more than ever disclosed. The customer service is poor and that's if you can get someone to answer the phone.

Terrible!!! Do not give them your money they will hold your phones for weeks and LIE about it ..I had my merril debit card locked n online access restricted out of nowhere. Merrill decided to end relationship but has held my money hostage for weeks!!! The representatives lie and aren’t any help at all..DO NOT do business with this company…even Robinhood is better !!

Merrill Edge's cash sweep program is not only pathetic, since you won't make any money from it while they remove your funds from the account, BUT more importantly it will cause trading violations on your account. When there SHOULD BE enough money in your account to make Day Trades, you will find yourself being warned about Free Riding Violations, when should have had settled money in the account. Merrill has at these times removed your money to their Cash Sweep program where they make money from your money, and they will not even listen to you trying to point out to them that you did not want this, and there should in fact be thousands of settled dollars in your account. They are either too stupid or too belligerent to accept that they are causing these violations, where none should be. If you attempt to contact them, they will insist this is not the case, and isn't happening, when it is happening. That is how stupid their advisors are. Merrill Edge are gaslighting us all. Naturally, you will get ban/violation for 90 days, for having done nothing wrong!

Their customer service is horrible. Many women agents I talked on 7/23/2021 were incompetent and not keepting promise. Takara was impatient and arrogant and rude and untruthful . Their website is user unfriendley and full of glitches and agents act like that they don't care .

Merrill Edge customer support is horrible IF you are a self directed investor...!!! MarketPro has no trouble shooting support and every service advisor that you speak with is progressively more confused. The attitude of most of the advisors is that they have much better things to do with their time than to assist you.