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Merrill Edge (merrilledge.com) has 126 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Investments & Wealth · Hollywood, Florida
Excellent
Investments & Wealth · Orlando, Florida
Excellent
Investments & Wealth · Ponte Vedra, Florida
Excellent
Investments & Wealth · BOYNTON BEACH, Florida
Excellent
126 approved reviews, newest moderated first
Debra W.
Horrible customer service! I have a 401K with ML only because that is the choice of my employer. But my experience with ML as POA for an incapacitated relative has been unspeakably bad. Can't get anyone on the phone for hours, and the advisors have stonewalled and lied through months of dealing with them. When I retire or leave the employer who uses ML, I will take my money and go elsewhere.
Edward N. O.
IT is IMPOSSIBLE to talk to anyone at this company. Why anyone would buy a product from them is beyond me! They should be allowed to do business!! BEWARE
D V.
The customer support and it’s attitude to the customers it the worst. Part of my stocks was blocked due to OFAC restrictions, Merrill just moved the assets to an escrow account without direct notification me as a customer. When asked 7 times now for a written confirmation that these stocks are still mine, and just blocked, refused to provide any written statement confirming my ownership of the blocked asset. I have the same stock blocked in TD Ameritrade and JP Morgan accounts, by they, in contrast, provide all the statements with the proof of ownership for the blocked stocks, willing to support me as a customer. Quality of service is subpar, which is quite familiar to anyone who called Merrill support service and had to spend 1.5-2+ hours each time waiting for an available representative. Even when come to a personal appointment with a Merrill rep at the Bank of America office, these folks do the same - call the support and wait for 30+ minutes. I see them as the worst brokerage firm in the market. Will run away as soon as I manage to transfer my stocks out.
Rick S.
wait takes forever only to get to a person that has to transfer you. Horrible. Guess they don't care about this side of the business
Longtime U.
Customer service cannot be reached via secure messaging or email. The site tells you to call, but they don't pick up the phone. Merrill should be investigated by the regulatory agencies for failing to meet basic standards.
Mick D.
Unsatisfactory on many levels. BEWARE. Be aware customer service is poor. Long hold times. Platform update is horrible. Long list of deficiencies I refuse to waste time writing about.
Matt A.
They don't answer the phone. Period. On hold today for over 30 minutes, then they disconnected the call. Twice. Absolutely unacceptable for a brokerage firm. Worst customer service ever, stay away, far away.
Tilo W.
When I wanted to sell some of my stock this trade was prohibited although they had allowed to by this share two months before. I have tried to contact the phone numbers that were given but after being on hold on several days I had given up after 30 minutes waiting time. Today I was disconnected after waiting for 52minutes. They don't offer a callback, they don't publish an email address, they don't publish a mailing address and when you look in the internet to get any other phone number it is always a dead end and you don't get anybody. They basically lock you up once you have opened an account and you cannot get in touch with anybody. This is not much different from Customer Service with Bank of America and if I would do that to my customers I would already be broke. So open an account somewhere else.