MerrellReviews of merrell.com

J'adore cette marque qui fait des chaussures de randonnée d'excellente qualité. Ma dernière paire m'a durée 6 ans, avec de multiples voyages de la ville jusqu'à la haute montagne (tour du montblanc, tour du queyras, réunion, calanques de marseille et cassis toutes les semaines...) avec parfois jusqu'à 7h de marche par jour. Elles ne m'ont jamais fait d'ampoules. La semelle et l'amorti sont restés performants. Les lacets n'ont pas bougé. Elles ne m'avaient couté que 70 euros chez Decathlon ! Je viens d'acheter une paire équivalente chez le même revendeur, au même prix imbattable.

I bought a pair of Moab Merrel walking shoes from Go Outdoors circa May 2018 After 18 months the sole began to detach. I contacted Go outdoors but had no receipt and they had just been taken over and no computer records. They suggested I contacted Merrel who despite no receipt accepted the shoes were faulty and issued a credit goodwill gesture for £125 Good on them so far. The credit had to be used on the website . I replaced the shoes with another pair of Moab2 in Ocltober 2019. After a year of lockdowns and little usage the boots lacing eyelet detached the other shoe is going same way, the sole is beginning to separate and the lining felt damp which is either the Goretex lining failing or leaking in through sole. This time I had online emails. After sending photos all Merrel would offer is a 20% reduction off full price so on the £130 Moab shoes I would still have to pay £104 for a pair which failed again. The bottom line for Merrell shoes is 2 pair failed in 3 years and Merrel think that is OK . they are claiming the latter pair was a goodwill gesture and refuse to replace them again. They fail to appreciate breach of contract is 6 years not 1 year. Goods have to be satisfactory quality. Also having to deface shoes and remove them out of circulation for the credit note was a contract as was the using of the credit note on a new pair shoes. This is breach of contract as the shoes are not of satisfactory quality. They are under a legal duty to repair or replace. No response yet to my 14day letter before action. today at 3pm merrel accepted we had a contract & offered a credit of £130 to buy a new pair of shoes on their website. It still had the goodwill gesture quote which is not legally correct but that is a fiction I can live with. I’ll upgrade it one star but should not have the hassle

I used to swear by my Merrills years ago, now I swear at them! I have a pair which claim to be waterproof but they are not and the shoes are coming away from the soles. How disappointing. They have gone from being hardwearing and comfortable to be overpriced tat. Sad. Mike McCarthy

Not the same quality anymore. Used to feel right and last. Now basically junk.

Recieved excellent customer service. Thanks!

So wish I’d read these reviews before spending quite a lot of money on a rubbish pair of shoes! After less than four months of light use the lining of the heel has come apart. I contacted Merrell in the hope they may have some pride in their product but as so many other of these reviews have said that was a total waste of time! Will never be buying Merrell again!

I recently purchased some shoes from Merrell’s and wanted to return them. The returns system for UK customers is terrible, but when I left a review on this subject on Merrell’s website it was twice rejected by their moderators, in spite of being factually accurate. Disappointing for a company like Merrell not to openly address its issues and it makes you wonder what other reviews are also being rejected.

Always been a fan of their gear but hugely disappointed when their Goretex boots started leaking after a couple of months use. Even more disappointing was the response from Merrill, firstly asking me a load of unnecessary questions then deciding to completely ignore my emails. Sadly that seems to be their ethos to faulty product and even though I like their walking shoes I won’t be buying any more of their gear out of principle