MerrellReviews of merrell.com

I had problems with my merrel goretex Moab shoes ! Service fix everything send me a new pair Very fast , awesome service! Sébastien

The description for the 'Agility Peak Tactical Shoe,' mentions the word 'breathable,' multiple times throughout the page on their site. That's the MAIN reason I purchased these sneaker style shoes. A few months ago- on the same site- the vernacular of 'water' and 'proof' or 'water' and 'resistant' was used. It has since been edited. I purchased these shoes because they were breathable sneakers- supposedly. 1. These were the hottest, most uncomfortable shoes I have ever worn. Nylon is the main ingredient-which is woven plastic. This is also the reason it feels like you're wearing plastic bags on your feet. There was ZERO breathability. 2. In order to make the shoes even remotely tolerable- I had to take my combat knife and stab holes-through the areas that SHOULD be mesh-just to get air flow. Great job designers. Not. 3. Unlike the rest of the world- I do not have unlimited time to mail something back to the company- because it was so poorly manufactured that no human should ever be subjected to said product. It took x amount of days to get the order, then it will take x many days to return the garbage item-THEN-best part- it will take x number of days to receive the refund-even though merchants have instant access to our funds. This is all IF the high and mighty merchant approves the refund. Ya see Merrell designers/shoe engineers: There is no such thing as 100% waterproof. It was definitely mentioned in your description at some point because someone else bought these same shoes because of the weather/water resistance/proofness- then left a review, specifically stating that they don't hold up well in water at all. The GENIUS response was "these aren't 100% waterproof." Ya don't say. So, they don't breathe- and they don't hold up in water. Pretty serious design flaws. Furthermore- out of ALL the waterproof shoe options= low cut sneaker style shoes are the least water resistant choice. Sneakers aren't usually the first thought that springs in to someone's head when they think waterproof. Boots or boot variants are much more tactical. In conclusion: The shoes do not breathe because they are primarily nylon-which is a horrid, terrible design. Clearly it was never tested or worn during the developmental stages. They are about as water resistant as a rucksack or backpack because it's the exact same material- but no fabric on earth is truly 100% waterproof. After a bit of steady rain- they will be soaked through. Because of the 'brilliant' design of these Merrell made shoes- it will trap outside water- as well as your foot sweat.(Unless you stab holes through the material which is absolutely obscene) This will ensure that the wearer has an extremely uncomfortable experience. Years ago- this brand was solid. I wish I had read the reviews. I would have learned that this company- like so many others- has undergone a serious quality change, design change, and it's most definitely cut costs. It has become another apathetic entity- lining it's pockets from average people. Merrell needs to switch the American flag on their website to a Chinese one. At least be upfront about it. Never again

Bought a backup pair of mid hikers and finally got them out to wear and first day out the top lace hook pulled out. Not impressed with the quality! Shame on me for buying a made in China piece of crap! Will not ever buy another pair of Merrills. Item CHAM 7 LIMIT MID WP J12761

I have been Merrell shoes for over 15 years. Ordered a new pair online from Merrell. Guess I ordered the wrong width. Wore twice thought I needed to just get them broke in. They made my feet hurt terribly. I called customer service they said since I had wore them I couldn't return them. They have lost a loyal customer. I will never buy Merrell shoes again.

Accentor Hiking Shoes. Liked : Very Comfortable, look great, good grip. Customer service good comunication. Disliked: Not waterproof for long. 30 minutes in wet grass and they were soaked inside. Fabric started to peel/crack after a couple of years moderate use. They do not liked dried mud apparently, if left to dry will cause the upper to deteriorate and breakdown. I have always cleaned my hiking boots and shoes after every use. So for the price and the fact that Hiking Shoes should be able to deal with mud, I have given 1 Star plus 1 for communication.

Bring back Heather Slide Sandals, were the best! The quality and comfort not the same in sandals now available.

I have just purchased a pair of Moab Speed Thermo Mid Waterproof boots from Snowleader UK. The only fault I can find with the boots ,is the fact that the tread can be felt through the insole . Luckily for me I have a spare Merrell insole, which when used reduced the tread that was felt. I have always bought Merrell outdoor footwear , & this is the first time I have come across this happening. Because the boots were purchased for me to use on off-road cycling in the winter(for warmth), it isn’t the greatest of problems, but had they been purchased for walking, I feel it would have. I would appreciate any comments that Merrell might have regarding this.

Worst customer service. They were very rude over the phone. I called 2nd time to open complaint. They said conversations were not recorded. I understood why they were very rude. Company does not care. Never buy anything from here.