MerrellReviews of merrell.com

I’ve worn Merrell boots and walking shoes for years, but my current pair of boots are of very poor quality. Waterproofing lasted a few weeks despite cleaning/re treatment, and the soles have deteriorated to the extent that there are holes in the outer heels and I can feel every stone through the soles. Never again.

TRUFFA!!! NON COMPRATE. PACCO MAI ARRIVATO, NON C'E' UN CONTATTO TELEFONICO O UN SERVIZIO CLIENTI SUL SITO. TI FANNO PAGARE IN ANTICIPO CON CARTA DI CREDITO. DA DENUNCIARE SUBITO.

Chaussures hautes ,achetées en fevrier( en solde,mais valeur 150€) chez inter sport Lomme. J’ai marché environ 5 à 600km,il faisait sec.,mais à la première pluie ,les chaussures ont pris l’eau par le dessus en 5 mn,,les chaussettes étaient trempées Négligente,ces chaussures n’étaient que »waterproof et non goretex.. Le magasin consulté m’a répondu «  eh bien ,ne marchez pas sous la pluie.. » premières chaussures Merrell.,profondément déçue Francine Grasset

If I could give a zero star, I would do it. I am typically a person that tips for bad service, so it takes a lot to push me over the edge. Beware that Merrell offers no support after the sale and the customer representatives are rude. We all work hard for our discretionary dollars. My advice is to spend them where you are appreciated as a customer.

I bought a pair of the cush wrap sandals because I needed a secure, stable sandal, and I had had a pair of Merrells in the past that I liked. After about 2 months, the straps wouldn't hold, and the sandals got sloppy and drug the ground when I walked. I called Merrell to discuss. After about 20 minutes on hold, I got ahold of a guy who basically. after about 15 minutes on with him, showed me where to go on the website and fill out a defective form. Requires the upload of tag photos, receipts, etc. After filling in all the information, taking the photos, scanning the receipt, etc. and uploading everything, the website wouldn't accept any of my documents or photos. It said I needed a different mimetype. What the ? I tried saving them and uploading in several different formats, to no avail. I called them back but the expected wait was way longer than before, and honestly, I had already spent about 1.5 hours just trying to simply submit the request. I'm giving up on the return because honestly several hours of my time is worth more than the stupid $45 these crappy sandals cost. Seems this may be the very reason they make it so difficult.. hoping you'll just become exasperated and give up. Because of this, I will never buy Merrell's on line again. There's no good service like personal service. With that, because they make it so hard for people if they have problems, I'll likely not buy any of their shoes again. Nice Job Merrell.

First time and most likely the last time I do business with Merrell. I purchased a new pair of shoes and it arrived with scuff marks and loose threading. I called customer service and they stated there is not much they can do other than I have to go through a lengthy and inconvenient return process. If Merrell had much better quality control, then I would not be writing this review and may have continued conducting business with the company. Unfortunately, they do not seem to care much about quality in my experience with them.

Extremely poor customer experience. A staff member at the Ringwood Eastland store has taken the key to the storage room home. The result - I've made 3 trips to the store so far this week. Once to make purchase and twice to return a pair of runners that don't fit. Each time I turn up I am apologized to and told to come back the next day. But none of the staff take the care to inform the mindless staff member responsible for taking the keys to bring them back. The storage has remained locked all week. This company must be on the brink of financial ruin. No shoes to sell but 5 different staff I've dealt with across 3 days this week all being paid. Hardly a customer in the store I might add, you could hear a pin drop. Each time I am instructed to come back I am told they don't have the key. I've been advised via a behind closed doors phone call to the manager to come back a fourth time tomorrow. Today's experience took around 90 minutes in the store. I'm out of words.

I ordered on 7th November, had one email saying my order on way, no date, on 12th November told order will arrive14th November, on that day I checked tracking to see order due 15th November, showing order not even out for delivery, so looks like it will not even be here then. Never have I had such bad service, or so long a delivery time, if coming from China would expect this, but buying from Merrell in UK is a disgrace, very disappointed.