MerrellReviews of merrell.com

Don’t expect a response from their customer service team and don’t expect a response from their online chat. No one is ever on it.

This cannot be the same company that was known for it's high quality footwear. I ordered a pair of Moab Speed runners. Within one year of MILD use, the mesh upper material started wearing through and tearing, the rubber on the side of soles started deteriorating, and the soles started to peel off. Is Merrell cheapening their products to boost short-term profit? If so, it is destroying their reputation and long-term market life. What scares me is that many companies seem to be taking this short-term self-destructive strategy. If they don't care about their future, do they know something we don't about the economy? Makes you wonder.

J'ai commandé des chaussures:TRAIL Moab 3 gore tex.j'ai lu sur le suivi de commande qu'elles avaient été livrées,mais je ne les avais pas reçues.J'ai envoyé plusieurs messages à MERRELL...sans réponse!! Désolé ,en fait je l'avais reçu,le colis avait été jeté dans le jardin...il a pris 3 jours de pluie!!! Et on m'a envoyé une photo du colis au milieu des plantes du jardin comme preuve,parfait C'est une honte!

used for walking the dog probably 5 miles a week on pavement and grass. initially I thought they were great and thought ill always buy these from now on. but after a year of light use they have started disintegrating on the uppers. the top layer of the shoe just feels dry and is cracking and flaking off. I thought they were a good make and an alternative for propper hiking boots but sadly they don't seem to last.

Es un engaño calidad mala y no te dan la opción se devolución voy a denunciarles me siento totalmente estafado

The worst customer service ever experienced. So, I ordered some hiking boots in my regular size, however, the size received was massive in comparison so obviously didn’t fit - so I decided to return. At first the return procedure looked pretty easy, they arrange the courier and to just drop them off at a location they choose. So I dropped them off and was surprised to see that despite being shown as a UK address, they were to be dispatched to the Netherlands - fair enough, might take a couple days extra, or so I thought. I dropped the boots off at the given location on 5th October and was provided a tracking number with UPS - over a week or so UPS had picked them up but no further movement. I began looking at their website and saw that a refund could take within 14 working days, so I gave them a bit more time. By 19th October, still no movement on the tracking so I send them an email to the given email address on the website to ask if everything is on track. 24th October, no reply to my email and it is now working days with no refund received and no update on tracking. 26th October, still no reply from them and no update on tracking so I send another email and begin to message them on social media pages. 29th October, I message them through instagram and I actually get a reply - telling me to send an email to the same address I have three times already - great. 30th October, I finally actually get the option on there website for live chat - only to be in discussion with some arrogant, vile advisor by the name of Maria. I explain the situation and express my displeasure at sending numerous emails and not receiving the courtesy of a reply - in which she says they do reply to emails and haven’t received anything from me so it is my issue not theirs. Well, my emails work just fine and I sent 3 to the exact address. She replies with no manners, no apologies for the length of the return, and refuses to take any blame with the issues in contacting them. It wasn’t until after the conversation I checked these reviews, low and behold - many more showing that they simply either do not reply to emails or are having issues with their emails that they are not addressing. Anyhow, bad attitude aside, she informs me the boots had finally been picked up on 29th October, she has no reason for the delay and no apology and says she can’t do anything until received. So I guess I’ll be waiting another 30 days to see if I even get a refund. I believe a bank back charge will be getting instructed. Avoid at all costs ordering direct, if you’re set on their boots (I can’t speak for the quality but looking on here, not very good at all) then I would advise to buy from a dealer with good customer service.

I could write a review about the appalling customer service of Merrell (specifically their online store in New Zealand), after I complained that no one had got back to me about my order, but sharing this email from their Managing Director is probably enough: On Thu, 31 Oct 2024, 8:10 am David Steans, David.Steansnevadacompany.nz wrote: I can’t see that there is a large desire for you to “take a hike.” I apologise that we cannot assist is clearing your pent-up frustration. Please enjoy another brand, and ensure your keyboard is well charged. All my love David

I bought 2 pairs of black Moab kids shoes in April this year for my boys to wear as school shoes. For years i have bought these shoes as they are one of very few out there that are waterproof and black and comfortable so ideal school shoes. Within only a couple of weeks the black toes tip started to come off on both their shoes. I contacted Merrell to ask if they could repair them or send me new shoes but no answer, even after a 2nd email! I am disappointed with Merrell, I have bought Merrell’s for my kids for many years and this is the first time that we had issues. It is a quality issue and given how much the shoes cost one expects them to last more than a couple of weeks and also to get a reply from Merrell! Merrell no more for our family!