Merrell is an American footwear company founded by Clark Matis, Randy Merrell, and John Schweizer in 1981 as a maker of high-performance hiking boots.
Merrell (merrell.com) has 810 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Clothing & Underwear · Freeland, Michigan
Excellent
Clothing & Underwear · Brownstown, Michigan
Excellent
Clothing & Underwear · Grand Rapids, Michigan
Excellent
Clothing & Underwear · Oak Park, Michigan
Excellent
810 approved reviews, newest moderated first
The B.
Shocking service - still havent received some boots even though they have taken my money. No telephone number to call and the chat bot doesn't help either. Tried email and this has been ignored too. Avoid this company at all costs!!!!
François
Ce n'est plus la compagnie qu'elle a été.... Ke service après vebte et la qualité ne sont plus au rendez-vous. Une couture a cédé sur 4 pouces de longueur et la compagnie offre 20% sur l'achat d'une autre paire... Après plusieurs années avec cette compagnie je vais maintenant regarder pour des produits de meilleure qualité et un service après vente rassurant.
Susan W.
Trying to do a return. Keeps saying my order number does not match. Trying to chat on line. There's no send button to send a message. Looked up the address it's a office style building in London. Even had other people try to see if they could get a refund and there's issue problems. As I've ordered through PayPal I got a faster response. I got a return message and I have had a email saying they have had the items back. Really fast. Just waiting up to 5 days for money to go back in back from PayPal. So far so good. I will keep people informed.
Francis D.
J’aurais dû lire les commentaire avant de commandé. Je n’ai jamais eu une expérience aussi pitoyable. L’argent a été débité le colis n’a jamais envoyé. Il est impossible de les comtacter. J’ai l’impression de m’être fait fraudeé! Ne commandé pas chez eux!
Eric J.
J'ai commandé sur le site Merrell.sa.com une paire de chaussures le 24 novembre 2024. Le même jour la somme a été débitée de mon compte. Aucune nouvelle et toujours en attente. Deux mails transmis mais aucune réponse.
Lisa B.
Lousy customer service. I put in an order late in the evening on the 1st, called the morning of the 2nd to cancel. The Merrell customer rep REFUSED to cancel the order (too late!) and offered me a free return label which I NEVER received. Terrible... Merrell who are you hiring to represent you?
Davinatorbass
I ordered a pair of shoes from them. No updates, chased them no updates, went on live chat to chase was promised a response, no update. Chased again and was told wait 4 days.....
Cold Stone C.
Really positive experience here. I ordered some shoes for the family but my son's shoes were too small. i was able to return them and get the correct sizes they are fantastic.