MerrellReviews of merrell.com

GR20 réussi grâce à Merrell J'ai un hallux valgus habituellement douloureux au pied gauche et avec les Women's Rogue Hiker Mid GTX, j'ai pu faire la totalité du GR20 sans aucunes douleurs ! J'avais pris en plus 1 paire de merrell basse mais je n'ai pas eu à l'utiliser car les montantes sont très confortables et idéales pour les terrains rencontrés tout au long du GR20 Je ne peux que recommander ce modèle :-)

Reading some of the negative reviews on here, I wonder if these unhappy people are referring to the same company. The experience I have recently had with Merrell concerning a warranty claim, could not have been more different. Excellent ongoing communication from the outset, with Merrell taking ownership of the fault and offering a speedy and acceptable resolution, has highlighted to me that big companies can, and do, resolve issues quickly and professionally. We'll done Merrell.

Walking shoes are comfortable but definitely not waterproof. All breathable fabric on the upper lets water in. Socks are soaked.

I have had Merrell walking boots before and they have been OK to be fair, but ordered two pairs of shoes and they were a very weird fit so had to return. The return process is just awful. Despite having a UK company address, returns are via UPS to The Netherlands. My return was sent on September 28th and not shown as received until October 14th. I emailed a couple of times and received no response, which is particularly annoying to most people and just makes customers unnecessarily poorly disposed to the company. Basic stuff really. My refund has yet to come, but is in the PayPal system so I assume it will turf up before too long. I have unsubscribed from emails and will not order again. Merrell UK are shooting themselves in the foot for no good reason. Maybe new management is required in the UK, as other countries seem to be well thought of.

My first experience with Merrell customer service was good. After I complained about my feet getting soaked wearing my MOAB 2 boots they replaced them with a pair of MOAB 3s. Unfortunately, they are just as bad and my feet are still soaked after wearing the boots for a short dog walk. My socks are soaked around the toes so it's not getting in through the uppers it must be where they join the sole. Very disappointed and won't buy Merrell again.

Ordered a pair of shoes but even though I've always had size 10.5 including other merrells these were too small. Sent the return back as per their instructions but after 2 weeks have received no money and no further communication. Contacted customer service who couldn't have been less interested or helpful. In fact the only time the adviser appeared even the slightest bit sorry was when told her I was going to write a review. Disgusting attitude and now I'm faced with having to go through legal channels to get my money back. I will never buy Merrell again

Colis non-livré à mon domicile, aucune tentative de livraison de la part d'UPS. Mon colis est perdu entre 2 entrepôts. Service-client inefficace qui met 48H à répondre à vos messages et veut que j'appelle moi-même UPS avec un numéro surtaxé à l'étranger. Si vous voulez quand même commander leurs produits, passez par des sites qui respectent leurs clients.

Previously purchased a pair of Moab 2 mid rise women's walking boots which developed a leak within a few months. Contacted Merrell to discuss my options. Customer service were extremely helpful and offered an upgraded replacement for free. These new boots were delivered free without any issues. Look forward to trouble free hiking in the future, reviewed as a member of 3GoExploring.