MerrellReviews of merrell.com

Jeg købte Merrell-sko på hjemmesiden i starten af ​​november 2024. Jeg har aldrig modtaget en egentlig ordrebekræftelse - kun et ordrenummer og pris. Der var ingen information om forventet leveringstid. Der blev trukket et større beløb fra min konto end oplyst ved bestillingen. Kundeservice svarede, at det større beløb skyldtes vekslegebyr. Efter næsten 2 måneders ventetid og flere forespørgsler oplyser kundeservice at skoene er “lost” under transport fra Kina. Kundeservice tilbød mig først 40 % refusion, derefter 50 % og til sidst 60 % hvilket jeg selvfølgelig ikke ville acceptere. Min bank har nu tilbageført det fulde beløb. Hele processen har varet over 2 måneder og 7 e-mail-kontakter med kundeservice. Og taget alt for meget af min tid. Så derfor: Køb aldrig noget på denne hjemmeside.

He realizado una compra, en teoría hacen un 10 % de descuento en la primera compra. El código que me mandaron no valía, por lo que no me aplicaron el descuento. Les he mandado dos correos para preguntar, pero no me contestan

Auf Veepee einen Merrell Trail Running Mtl Long Sky 2 - wasserdicht gekauft. Von Anfang an NICHT wasserdicht. Nach 7 mal Laufen (auf Forstwegen) auf der Innenseite 8cm aufgerissen. Katastrophale Qualität

My order on Thursday 2 January included a charge for Next Day delivery on Friday 3 January, £5.99. This was the default and I accepted it to have what I thought was certainty. How naive I was. The confirmation email stated the delivery date would be Tuesday 7 January. On Tuesday 7, the tracking data showed delivery on Wednesday 8 January. Today, the 8th, the tracking information is dated 6 January and claims the shoes are in transit. I have written 3 emails to Merrell “Customer Services” (what a misnomer) and have so far had no replies,not even a standard response that they have received the emails. The misnamed “Chat” does not function. No telephone number is provided on the website. With the help of a retailer, I found a Merrell Customer Service Number and got this message, “Our ‘phone line is currently closed”. Merrell used to have excellent customer service and the delivery problems, other than the misleading Merrell claim of Next Day delivery for £5.99, might be the fault of the appalling Ervi couriers. I would say that you should avoid buying from Merrell’s website. If you want their products, go instead to a reputable retailer. I am going to complain to my credit card company about the failure to date to refund my £5.99 despite three emailed requests,

Arrived quite quickly & well packaged as I had ordered a couple of sizes up & down as shoes all seem slightly different today although I'm generally a size 8. They seem well made. Just as well I did as they were too small with the toes against the end although the toe box is wide as it should be on a barefoot. Unusually Merrell size in halves so on to 8.5 which was fine on one foot but weirdly one toe was still rubbing on the end of the other, so went to the 9's which seem fine. I usually wear & prefer Vibram Five-fingers which are the real deal for barefoot but they are hopeless at the slightest sight of water or even dew on the grass so got these which are certainly dry in wet conditions. Although barefoot shoes as they have the same level stack height at 13mm I think it is, they are really for those who wish a gentler introduction to barefoot (or dry feet) as the Five-fingers have the most minimal stack height of 4-6mm approx. Obviously neither are much cop for going up & down a ladder & suchlike. Returned the others via the free UPS returns which were there next day so worked well & refunds arrived over the next couple of days, as they were processed I suppose. So quite happy enough.

Horrible online order experience. First, credit card declined: Customer service agent tells me I could place orders only from the US. Both, shipping and billing address are in the US, credit card is a US credit card. Connected via VPN to the US, again problems. Shipping and billing address are different, which I entered in the order form. when I enter the billing address and click on "review order" the billing address fields are cleared, no order review is shown. Customer service agent disconnected my call.

I recently gave Merrell a poor review which I still think was warranted but this review is a five star for their excellence in providing shoes sizes. There are many excellent boot/shoe makers around but they don’t all give you the option for half sizes so Merrell are fantastic for that and is really much appreciated.

I recently had a deeply disappointing experience with Merrell’s customer service and delivery process. Upon returning home, I discovered that my order had been left unattended on my doorstep and was missing. Unfortunately, there is no telephone number provided anywhere to directly contact Merrell for urgent assistance. I resorted to using their online chat service, where I was informed that they were unable to resolve the issue directly. Instead, I was advised to email customer service, after which I would need to wait for a form to be sent to confirm that the item was not delivered. I was told this process would take approximately 4 days for a response. This is particularly frustrating because I purchased the Merrell trainers as a Christmas gift and now find myself having to navigate a cumbersome and time-consuming process to recover my money. On top of this, I am now having to spend even more money to purchase a replacement present in time for Christmas. Adding to the problem, Merrell has chosen to use Evri as their delivery partner, a company well known for its unreliable service. Overall, my experience highlights significant gaps in Merrell’s customer support and delivery management. The lack of direct communication options and reliance on an inefficient delivery service has made this process unnecessarily difficult and costly for the customer.