MerrellReviews of merrell.com

I know the merrill company can give 2 sh-ts less about their customers. I bought a pair of Moab 2 hiking shoes/boots. Purchased them 3/29/25 they lasted 3mo 6/29/25. I wrote to them inquiring about a warranty but of course no response. I spent 200 dollars on these shoes and while that might be a lot for most it's a huge dent for others. Very upset and disappointed in their customers srv. While it was a comfortable shoe , the soles didn't last long. Its always nice to know billion dollar companies could care less as long as they make their money. Thanks.

⭐☆☆☆☆ Disappointed – Poor Quality After Less Than 2 Months I bought these Merrell moab2 shoes on May 15th because I needed a reliable walking shoe. I’ve always trusted Merrell for quality, but this pair really let me down. After less than two months of normal use, both heels are already worn out badly (photos attached). The material used is clearly cheap and not durable at all. For the price I paid, I expected much better craftsmanship and longevity. These shoes are not up to the standard Merrell used to represent. I can’t recommend them and would suggest looking into other options if you're expecting quality and durability. Very disappointed.

Excellent support, poor quality materials that crack and tears in no time No point in making a goretex hiking shoe and charging £150 if the outside is poorly made and not fit for purpose

Merrells customer service is none existent, there is NO WAY to contact them. I returned a pair of boots nearly a fortnight ago, have heard zero from them. I should have known a combination of Evri and Merrell was going to be appalling service!!!

Very poor customer service. Next day delivery didn't happen. Contacting them was difficult. First email and chat okay then no response and chat offline. No phone number. Had to return as arrived too late.

Clients fidèles de la marque MERRELL depuis de nombreuses années, nous avons récemment rencontré un problème avec une paire de chaussures de randonnée de très bonne qualité et à un prix d’achat élevé, très, très peu utilisées mais dont la semelle s’est décollée sur plusieurs centimètres. La garantie étant dépassée mais facture en main, nous avons tout de même tenté une démarche auprès du magasin où nous les avions achetées, estimant qu’il s’agissait d’un défaut de fabrication évident. Les chaussures ont été renvoyées à MERRELL mais nous les avons reçues en retour sans réelle explication ni solution, uniquement avec la mention que la garantie était expirée. Déçus, nous avons décidé de contacter directement le service client de MERRELL, espérant un geste commercial. Nous avons alors obtenu un premier bon de réduction de 20 %, ce qui ne compensait pas vraiment le préjudice (puisque l'incident était arrivé en vacances, en plein rando avec difficultés pour poursuivre) et encore moins le défaut du produit. Nous avons insisté en envoyant également des photos montrant l’état impeccable des chaussures, et, cette fois, nous avons eu la chance de tomber sur une personne bien plus à l’écoute. Grâce à sa compréhension, nous avons finalement obtenu un bon de 50 % de réduction sur un nouvel achat. En conclusion, même si cette situation a nécessité plusieurs relances, nous saluons l’attention portée à notre réclamation et la solution apportée. Merci à MERRELL d’avoir su entendre notre demande. Nous restons donc clients, avec une confiance renouvelée, même si nous espérons ne plus avoir à insister autant à l’avenir ;-)

Hi Merrell Team, I’m a first-time customer who decided to try ordering directly from your official site, thinking it would be the most reliable way to purchase. Unfortunately, this has turned out to be a frustrating and disappointing experience. At first, I was excited about my order. But as time passed with no updates, I checked the tracking — only to find that the package has been sitting in the same location for quite a while with no sign of movement. It honestly feels like the order is on a slow boat… that docked somewhere and decided to take a nap. I understand that delays can happen. But what makes this situation more unacceptable is the lack of communication, follow-up, or any proactive service from your side. For a brand as well-known as Merrell, I expected much better post-purchase support. No matter how good your products may be, poor after-sales service leaves a lasting negative impression. It makes customers like me question whether we’d want to place a second order. Has Merrell forgotten how important customer service is? Has there been no proper training or emphasis on protecting the reputation of your brand? Since this is my very first order — and it has not gone smoothly — I’d like to kindly request some form of goodwill compensation, such as a discount or promo code. That would go a long way in showing that you value your customers and are willing to make things right. I truly hope this feedback is taken seriously. A great product should always be matched by equally great service.

I bought Moab 3 waterproof shoes in April 2025. Shoes are not good at all, highly uncomfortable to walk, tried calling customer service, very rude. Please avoid buying these shoes. You will regret!!!!!!