Merrell is an American footwear company founded by Clark Matis, Randy Merrell, and John Schweizer in 1981 as a maker of high-performance hiking boots.
Merrell (merrell.com) has 810 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Clothing & Underwear · Freeland, Michigan
Excellent
Clothing & Underwear · Brownstown, Michigan
Excellent
Clothing & Underwear · Grand Rapids, Michigan
Excellent
Clothing & Underwear · Oak Park, Michigan
Excellent
810 approved reviews, newest moderated first
Carola H.
Diese Firma ist für mich total unseriös. Trotz mehrmaliger Aufforderung bitte keinen Newsletter mehr zuschicken kommt dieser fast täglich weiter. Man kommt sich total ausgeliefert vor. Ein guter Kundenservice geht anders. Ich bin nur froh dort noch nichts bestellt zu haben, werde ich auch nie tun und jedem davon abraten.
Elle M.
I've had two pairs of Merrell trainers in the past 3 months. The first pair elements of the sole came away within 6 weeks ( no heavy use just parks walking an elderly dog). I changed to a different style and the sole was so think I could feel every stone under my foot. Basically if I wasn't in perfect lawn grass or brand new pavement they were really painful to walk in. I've had Merrells before and loved them so something has gone very wrong for them to make such cheap and useless shoes. Do not buy. Two stars because I do like the visual look and they didn't fall apart instantly.
Tom B.
For the price, these Merrell shoes suck - they make my back ache badly after an hour. My old Salomons are still preferred.
Owen
The order on the website and the actual desptch was quite timely (48 hours - Not the best but OK) but they use EVRI for deliveries... what a mistaka to maka!!! Everyone knows that Evri is a pitiful excuse for a delivery company. however the real issue is that there is no way to contact Merrell for a resolution, The live chat on the website is disabled, I tried emailing days ago and no response.... over £100 out of pocket and sorely disappointed. If you cant run a direct retail channel use Sales partners, or employ someone who knows how to run a DTC business!!!
G T.
Are there negative stars. Ordered 5/7/25 - sent "dispatched" email on 7/7/25...and nothing. Says order waiting uplift since 7/7/25. No reply from customer service. Says live chat available - no it isn't. Cant even get a hold of anyone to just cancel. £260 out of pocket and nothing to show for it. Never again.
alain P.
J’aime beaucoup les chaussures de rando Merrell, très confortable mais j’ai un doute sur l’accroche de la semelle vibram TC5+ car j’ai glissé des deux talons d’un coup en descente de rando en Norvège sur un terrain humide sans difficultés (herbeux) et je me suis cassée le poignet. L’adhérence de la semelle est nulle et pourtant ce sont des chaussures neuves ,moab 3 gtx w achetées récemment .Je suis bien déçue de la chaussure Merrell et de sa polyvalence en tous terrains.L’accident s’est produit le 9 juillet 2025.Dommage , j’étais une fan de cette marque.
Zio M.
Ho avuto un problema con la sola calzatura destra di un paio di scarpe Merrell Morphlite dopo appena 6-7 mesi dall'acquisto. Il servizio clienti Merrell Italia è stato favoloso (dopo opportuni riscontri oggettivi della calzatura via foto). Personalmente non posso che dare 5 stelle perché sono stati super efficienti.
Mrs H.
Less than 1 star if could. Without a receipt but with plenty of pictures it is when the shoes were made rather than looking at evidence of slight wear and tear do they judge how long you have been wearing them. Wore shoes for summer season now splitting. Awful attitude.