MerrellReviews of merrell.com

Péssimo atendimento. Ainda não me reembolsaram uma encomenda cancelada. A lei diz até 14 dias. Não respondem a e-mail nem atendem o telefone.

I have always bought Merrell shoes. I like their style and they have been a byword for quality. Until now. I paid £130 for a pair of Moab II's just over three years ago and they began falling apart after only 2 years of high street wear and tear (no hiking). The plastic fabric that covers the toes has ripped open and the sole is coming away from the upper. I'm extremely disappointed and won't be buying Merrell again. There has been a serious drop in the build quality of their shoes, it seems.

I bought a pair of Merrells, and the quality has gone down severely. I had a hole develope in the side of the shoe, I was able to patch it and continue to wear them. They have ZERO customer service, no replies after 2 weeks of submitting the correct forms.

Colis non reçu Sav contacté Pas de reponse Merrell m'a volé 139 euros Merci merrel

Achat de chaussures de randonnée hommes Merrel Claypool 2 GTX. Grosse déception car au bout de 2 km, une douleur au niveau du coup de pied! En regardant de plus près , la membrane d’étanchéite entre la languette et la chaussure fait un bourrelet dur (couture) qui appuie sur le haut du pied… Pas du tout le cas sur les anciennes Merrel Moab 3 GTX.

Absolutely awful customer service. I have worn Moabs for years and love them. So when it was time to order some more walking shoes I decided to order directly from them (big mistake) as they were having a black friday sale. My shoes came in a resonable time but when I tried them on, one of the loops that old the lace snapped. I hadn't even tied the shoelaces by this point. The one above looked like it was going to go too. So I decided to contact them thinking this would be an easy swap. But they have no phone number and their online chat is permanently disabled. The only option is email. I sent an email with pictures etc and got a response 12 days later! They wanted me to take more photos and then would give me my options. A little annoying as I had waited so long for a response. But I did as asked and then radio silence for 9 days. By this time I had given up and opened a dispute with PayPal. Spoke to Paypal on the phone too and within 20mins, I had received a full refund and won't need to return the trainers. I'm never buying anything Merrell again!

One of the worse customer service I have ever experienced. Takes forever to get responses. You have different people working on the case which leads to constant repeition of the same question, and the person has no context of the situation. All answers are canned message responses. Merrell might be a good shoe to start but it definitely does not last. Stay away from purchasing anything from them.

Ils ne livrent pas à l’adresse indiquée mais dans leur dépôt dans une zone industrielle. Impossible de gérer la livraison. C’est n’importe quoi !…