MerrellReviews of merrell.com

Got a FedEx message today that my package was delivered with a photo showing what appears to be the generic interior entranceway of my apartment building . Got home, no package, checked the other three doors to my apartment building (even though my number is not posted above) with no luck. Begin an over 30 minute chat with an individual who is not paying attention (multiple times info requested that I already noted in the chat). Bottom line distinct feeling and actually noted they want to wash their hands of this, told me it was obviously stolen, call the police and file with insurance. What a joke, after threats of the BBB and state consumer affairs they have begun an investigation with Fed Ex. Will post conclusion. Today is 4/11/26, overall Merrell missed all of their own deadlines, and never reached out to me. After giving them double the 72 hours they initially said the investigation would take and them ignoring my email I called them and was told the investigation was concluded and I would get a refund. More than two weeks, and multiple ignored emails I called several days ago and was told my refund was not processed because they are short staffed. On 4/10/26 I received the refund, I will never do business with these people again.

I placed an order, and a few days later, I received an automated email saying it was cancelled - no explanation. Another review pointed out they have no phone number and their online chat is permanently disabled. So I got no reply to my chat, and I've emailed them but it says it takes them 7 days to reply. Terrible customer service. On top of that, many recent reviews say the shoe quality is really poor now, so maybe I have got lucky by avoiding them.

Beware, the shoe sizes have changed. UK 9.5 is now smaller. Very disappointed with my last pair, have previously been a real fan with around ten pairs of walking boots and shoes. But alas the 9.5 Moab 3 are my last pair, sold a £110 a three week old pair to a relative for half price, that cost me £55!

I owned the Moab Speed v2, but after a few weeks of casual walking they heel side teared apart which hurts my heel. So I decided to throw them away. They are not durable at all. But I can't disagree that they look good.

I have written to Merrell but not heard from them . I bought goretex walking shoes (women’s) in January to wear on two holidays within two months the top of the fabric where I tore the lace came undone . I have also worn infrequently over last year but rarely due to hot weather, so the have had light wear. I started wearing them again for walking the dog this autumn and found that the were not at all waterproof as i experienced walking in damp shoes in short grass so I stopped wearing them . Last week I had to wear them for a dog walk and immediately I had pools of water from dew covered grass inside the shoes , it left me cold wet and cross . These shoes are only a little over 1 year old and had within 10 months with infrequent use become unwearable . My husband who bought a pair of walking shoes at the same time is still wearing his and they are completely waterproof still, cost less than my Merrell shoes. Terrible quality and very poor customer service as still not heard anything .

Very dangerous on wet terrain!Beware! The Merrell crosslander3 shoes are a hazard the moment the ground is wet. I understand they are marketed for "dry climates," but there is absolutely no warning that they are extremely slippery when wet. And I mean extremely, it’s like walking on ice. I had a serious fall that resulted in injuries to my elbow and knee. It is unacceptable for a hiking brand not to include a visible warning about this risk. If you are looking for something safe for all types of climate conditions, do not buy this model. Merrell needs to be much more transparent for the sake of user safety. I am incredibly disappointed.

I bought shoes from Merrell online. The first day I wore them they were good. The second day We had had a shower of rain and I walked along the path I always walk and slipped over and was very lucky not to have broken something. When I stood up I had to take the shoes off and walk home barefoot ,they were so dangerous and slippy. I contacted Merrell and sent them all the photos of the shoes as requested. They are still like new. and asked for a refund. They have then asked for a video to show me slipping over in the shoes. I asked them were they serious. This is terrible customer service.

Quite at variance with Regatta & SportsDirect.CON. Excellent quality. Comfy shoes. As & when difficulties, seldom arose free gratis replacements and/or refunds, were forthcoming. Thank you