Merit AdministrationUSA's Top Service Contract Claims Administration Company
Merit Administration (meritadministration.com) has 214 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Insurance · Eureka, Missouri
Excellent
Insurance · Kansas City, Missouri
Excellent
Insurance · Blue Springs, Missouri
Excellent
Insurance · Kansas City, Missouri
Excellent
214 approved reviews, newest moderated first
Unknown N.
well for my one claim , andy who was putting together my case to present was very help full and i received calls back and once everything was needed received it was quick responce . thank you
Response from Merit AdministrationMar 25, 2025
Hi! We’re happy to hear that our team provided you with excellent service. We’ll make sure that they receive your feedback. We’re sure it will make their day!
Courtney E.
Sharing the pain as everyone else who have left a review. I recently had a disappointing experience with Merit Administration. Despite having a contract that clearly outlined coverage for specific repairs, the company was reluctant to honor their commitment. They used unwarranted and unrelated information to justify their refusal to cover the costs, which felt like a scheming tactic to avoid their responsibilities. This situation caused significant inconvenience and frustration, as I had to cover the repair costs out of pocket. I hope Merit Administration can improve by adhering to their contractual commitments and providing clear, relevant justifications for any decisions made. Instead of ripping good people out of their hard earn money.
Response from Merit AdministrationMar 25, 2025
Hello,Courtney. We regret to hear that our service did not meet your expectations. We always aim for a great customer experience and we’re sorry to have let you down. Please let us know more about your experience at [email protected] so that we can do our best to address and resolve your concerns.
customer
My first experience was great and done right !
Response from Merit AdministrationMar 25, 2025
Hello, Kendrarenee. Thank you for the glowing review! We're so happy to hear that we were able to provide the top-notch service that you deserve. We're here if you need anything else!
Kevin V.
I had an incredibly frustrating experience with Merit Administration's Auto Claims service. Despite submitting all the required documents, including the final paperwork from the Ford dealership as they requested, they still found a way to deny my claim based on a technical exclusion policy. The entire process felt like a total fiasco from start to finish. Communication was poor, and I was left in the dark about key steps in the claim process. It's disappointing when a company doesn’t live up to its promises, and this experience has definitely left me dissatisfied. Would not recommend.
Response from Merit AdministrationMar 25, 2025
Hi, Kevin. We're sorry to hear about your recent experience with us. We constantly strive to provide top-notch service and we regret that we missed the mark in your case. Please reach out to us at [email protected] and allow us to make it right.
WILLIAM M.
Great customer service great communication… Great job
Response from Merit AdministrationJan 15, 2025
Hi, William. Thank you so much for the 5-star review. We really appreciate your business and helping to share the word about us. We’re here for you anytime!
TRACY H.
I was very pleased on how quickly things went. This made the process go smoothly, especially being my first time ever needing a repair.
Response from Merit AdministrationDec 19, 2024
Hi, Tracy. Thank you so much for taking the time to leave an excellent review. We really appreciate your business. Please let us know what we can do for you in the future.
Ron D.
i took my 2019 GMC in for repairs...i was denied because i changed my own oil and when asked to send in receipts...i was denied for not doing it properly! that suck!!! to pay out of pocket!!
Response from Merit AdministrationDec 19, 2024
Hi, Ron. Thank you for your review. All feedback is important. We’re sorry to hear you had a negative experience. Please email [email protected] with details about your experience along with your policy number, and we will be in touch.
DEXTER SIMPSON J.
Communication was poor, some customer service reps were rude and very unprofessional.
Response from Merit AdministrationDec 19, 2024
Hi, Dexter. We’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at [email protected], and a representative from our team will be happy to assist you.