Merach USReviews of merachfit.com

È un azienda seria, nonostante la mia esperienza di acquisto sia stata lunga per problemi di aggiornamento al prodotto che risultava ci fosse in magazzino, loro sono stati onesti e leali nei confronti del Cliente. Mi hanno risposto alle email del servizio Clienti, mi hanno risolto il problema e mi hanno offerto una soluzione. Il prodotto è ottimo, sottolineo che ho acquistato un Vogatore Q1S Pro, montato in 40 Min con gli attrezzi inclusi al montaggio, molto facile a montare, offre un esperienza molto professionale, che paragonato ai Vogatori ultra costosi, questo prodotto né vale quanto quelli. Consiglio ai prodotti dal sito ufficiale MERACH.

I have placed my order MX1065 on Dec 26, 2025 and have called, emailed, filled out the contact us form and nothing. They keep asking for the order information which I always send and they were supposed to ship something within 2 business days but there is no contact, no tracking information and no response on my now emails requesting for cancellation and refund. Please refund my order ASAP. I will also be contacting my bank to dispute this. Terrible customer service.

I ordered an exercise bike on 12/30/2025. I did get a confirmation of the order from Merach and my credit card billed for the total amount due. But that’s it. Nothing. I’ve reached out to the Merach customer service multiple times looking for some information about the ship and delivery date. I’ve reached out to them via multiple emails and left voicemail messages. I’ve heard nothing from them. I’m beginning to think I won’t be getting the exercise bike I ordered. Buyer beware. Merach has horrible customer service. If you can even call it that. Their customer service appears to be nonexistent. If you are looking for company to purchase exercise equipment from, my advice is to look elsewhere. UPDATE: I still have not heard from Merach about my order. Their response below appears to be only lip service. Again, this company has the absolute worst customer service. Buyer beware about Merach Fitness.

I’ve emailed Merach over 30 times and get the same response.Ive tried calling 3 numbers but no one answer or it’s the weekend. They say because of the weekend we are busy. I’ve called everyday of the week so they just send an automated reply which is why I won’t buy anything from this company. Just not trustworthy enough

I never received one of my items and sent 2 emails to support without response as of writing this. They also have a contact-form to fill out for help on their website which after completing only results in an email that says you need to email or call them instead. As well as emailing them about my Folding Vertical Stair Stepper coming damaged and poorly built. The parts where the incorrect size thus not allowing them to properly fit together. Do not trust the reviews. I was very excited to use Merach products, but unfortunately they did not live up to the hype.

Update: I received the correct part and have been offered compensation for the delay. Thanks for the brilliant customer service from Rosie! The bike is great and works really well, it’s good value for money. Update: I have received a response, the part is going to be sent again. I ordered a recumbent bike from the UK site in November and tried to assemble it in December. A main part was incorrect so I could not assemble it. I contacted MERACH on the 7th of December and Rosie contacted me on the 11th December to say that the correct part was being sent to me from China. I appreciated the help and didn’t mind waiting but by January I hadn’t received anything so I contacted Rosie again and got the tracking number for the item on the 1st of January. Rosie said it had not been updated so she would contact the warehouse for an update and get back to me.

On Dec 1st I ordered the fold up squat machine with shipping protection. A few days later I got a notification it shipped with a tracking number. When I clicked the link it takes me to a fake tracking site called track718.us … there is no real information about the products whereabouts. On December 24th I emailed them stating I haven't received the product or actual tacking information and got an automated response basically saying they ate out of office for the holidays also suggesting I include the order number and product serial (even though I included in my orgional email I provide all the information and pictures) On Dec 28th I email them again. Finally at 2am on Dec 31st I get an email stating I now need to go yo some randomn site called seller cotton and make an account, fill out a report, and file a claim with proof I haven't seen the package. I find odd Im supposed to do the customer service reps job of filing the claim. I already gave them all this information twice now I need to create an account and give a 3rd part all this info and my personal info a 3rd time?! Ive never heard of this 3rd party company nor had I ever had to do this with any other package protection policy. I responded that Im not comfortable with that and said I’ll take a refund instead. I believe it was an ai chatbot that responded… the company has stopped responding. I sent several emails continuing to ask for a response. My last was sent on Jan7th. Its 9 days after I got a chatbot response. I had to dispute the charge with my bank and block them from further charges. Either this company is a scam or they drop ship from china with zero customer service. I did some more research and theres alot of reviews with similar experiences. I tried messaging the companies instagram and amazon accounts but no response besides ad spams. seems like a low chance you’ll get your products.

I would like to say that I accidentally purchased 2 vibration plates. I called and spoke to someone and she said it would cost $65 to ship it back. I put a bad review and the president from merach sent me a email saying he's sorry to hear what happened. He then said he will send a free shipping label. Thank you Merach for making it right. One very happy customer!! 😊