KCoyne
No customer service and hard to get a refund
Our cat wouldn’t use the new box and then passed away (unrelated). Been trying to return for a refund and very limited help and few responses. Have now shipped it back at our own expense and can’t get anyone to confirm receipt or process the refund. Pretty sure this company is a scam. Be warned if you plan on ordering that customer service is nonexistent after they take your money!!!!
Response from MeowantSep 20, 2024
We sincerely apologize for the difficulties you've encountered, and we assure you that our customer service team responds to all inquiries within 24 hours. After reviewing your order, we can confirm that your refund has already been processed in full. As your return was not due to a product issue, our return policy states that customers are responsible for covering shipping costs in such cases. We hope you understand this matter. Once again, we apologize for any frustration caused and thank you for your patience. Please let us know if you need further assistance.




